About this role
<div> <div> <p><span>We are extraordinary people creating extraordinary experiences.<strong> #ExtraordinaryTogether</strong></span><strong><span> </span></strong></p> </div> <div> <p><span>Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.</span><span> </span></p> </div> <div> <p><span>The Hospitality team is hiring a</span><span> </span><span>Guest Experience Assistant</span><span> </span></p> </div> <div> <p><strong><span>The role</span><span> </span></strong></p> </div> <div> <p><span>As a member of the Guest Contact Centre Team, you will play a pivotal role in delivering outstanding guest experiences by providing timely assistance on bookings, resolving inquiries, and addressing concerns promptly and effectively.</span><span> </span></p> </div> <div> <p><span>Location:</span><span> </span><span>Bicester Village, On-Site</span><span> </span></p> </div> <div> <p><strong><span>What you'll be doing</span><span> </span></strong></p> </div> <div> <p><span>A few of the key responsibilities in this role:</span><span> </span></p> </div> <div> <ul> <li><span>Be the main point of contact for guest bookings, enquiries, feedback, and issues - resolving them quickly and going above and beyond</span> </li> <li><span>Work closely with teams across The Apartment, Retail, Operations, and Security to address guest needs efficiently</span> </li> <li><span>Stay up to date on everything our Village offers, so you can give guests accurate, helpful information</span> </li> <li><span>Spot opportunities to improve the guest journey, from booking through to post-visit follow-up</span> </li> <li><span>Partner with the management team to shape guest service initiatives that boost satisfaction and loyalty</span> </li> <li><span>Bring professionalism, warmth, and a genuine sense of hospitality to every guest interaction, in line with our luxury standards</span><span> </span></li> </ul> </div> <div> <p><strong><span>What we're looking for</span><span> </span></strong></p> </div> <div> <p><span>We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. </span><span>To thrive in this role, you'll bring:</span> </p> <ul> <li><span>Customer service or guest relations experience, ideally in hospitality, retail, or luxury with some administrative experience</span> </li> <li><span>Genuine passion for delivering exceptional guest experiences, backed by real examples</span> </li> <li><span>Confident communicator, comfortable engaging with diverse guests and colleagues at all levels</span> </li> <li><span>Proactive problem-solver who can use their own initiative and ability to multi-task in a fast-paced environment</span> </li> <li><span>Comfortable with Word, Excel and PowerPoint</span></li> <li><span>Able to work flexible shifts, including weekends and holidays</span><span> </span></li> </ul> </div> <div> <p><strong><span>What we offer</span><span> </span></strong></p> </div> <div> <p><span>A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing</span><span> </span></p> </div> <div> <p><strong><span>Our commitment</span><span> </span></strong></p> </div> </div> <div> <p><span>We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.</span><span> </span></p> </div> <div> <p><span>Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived. </span><span> </span></p> </div> <div> <p><span>We'll never stop evolving. Are you ready for the challenge? </span><span> </span></p> </div> <div> <p><strong><span>#ExtraordinaryTogether</span><span> </span><span> </span></strong></p> </div>