About this role
<p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Part of The Bicester Collection, Bicester Village doesn't do ordinary. Set in the heart of rural Oxfordshire, well connected across the UK, our open-air, pedestrianised Village is home to more than 160 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">The Retail team is hiring a Private Client Manager.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>The role</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">As Private Client Manager, you will support the leadership and delivery of the Private Client Services strategy, driving operational excellence, enhancing member engagement and ensuring a consistently elevated and discreet client experience across all touchpoints.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>Location:</strong> Bicester Village, Office-Based role</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>What you'll be doing</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">A few of the key responsibilities in this role:</p> <ul> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Support the Private Clients Director in delivering the Private Office strategy and objectives</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Oversee day-to-day Private Office operations, ensuring smooth execution and high service standards</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Drive member acquisition and retention to strengthen engagement with high-value clients</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Manage relationships with UHNWI and VICs as a trusted point of contact</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Lead planning and delivery of clientelling programmes, events and bespoke activations</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Collaborate cross-functionally with retail, marketing and hospitality to deliver integrated experiences</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Maintain and enhance operational processes, service standards and frameworks</li> <li style="line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Produce reporting and insights to support decision-making and strategy</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>What we're looking for</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:</p> <ul> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Experience in luxury hospitality, private client services or premium retail</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Strong programme and operational management skills, with attention to detail and execution</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Exceptional interpersonal and communication skills, building trust with high-value clients</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">High levels of discretion, professionalism and confidentiality</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Experience managing VIC or UHNW client relationships</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Strong organisational skills, managing multiple priorities in a fast-paced environment</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Commercial awareness of luxury consumer behaviour and expectations</li> <li style="line-height:115%;font-size:11.0pt;font-family:Aptos, sans-serif">Confident working cross-functionally with senior stakeholders</li> </ul> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>What we offer</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>Our commitment</strong></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">Bicester Village exists to be experienced in the real world. To be actual, not virtual. To be lived.</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif">We'll never stop evolving. Are you ready for the challenge?</p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Aptos, sans-serif"><strong>#ExtraordinaryTogether </strong></p>