About this role
<p><span style="font-size:12.0pt"><span><span style="font-size:11.0pt"><span>Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.</span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-size:11.0pt"><span>We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies.</span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-size:11.0pt"><span>With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.</span></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-size:11.0pt"><span>In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us!</span></span></span></span></p> <p style="text-align:justify"> </p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Position Summary</b></H2> </div><div><p><span style="text-decoration:underline"><strong>Location : </strong></span>Dusseldorf (hybrid)</p> <p>As a Customer Service Representative, you will be responsible for overseeing customer interactions, including inquiries, order management, and complaint resolution. You will manage the end-to-end order process (import and export), including order entry, modifications, and close coordination with logistics teams. In this role, you will ensure a high level of customer satisfaction by delivering reliable and proactive service.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities will include:</b></H2> </div><div><p><span style="text-decoration:underline"><strong>• Orders management : </strong></span><br>- Maintain a positive, empathetic and professional attitude toward customers at all times.<br>- Communicate with customers through email or phone and respond promptly to their inquiries<br>- Register and manage customer orders, frame orders<br>- Register and manage supplier POs, track PO delivery date<br>- Review invoices against POs and provide approval for payment to the Finance department<br>- Ensure to meet delivery dates or proactively inform customers about any delay and keep ERP up to date.<br>- Send shipping documents to customers<br>- Coordinate customers’ forecasts in collaboration with Demand Planning department <br>- Participate to quarterly business reviews with our key accounts.</p> <p><span style="text-decoration:underline"><strong>• Complaints management : </strong></span><br>- Acknowledge receipt of customers complaints<br>- Log the complaints in the applicable system<br>- Store relevant information and documentation for investigation<br>- Participate to the investigation with our Quality department, our Logistics coordinators, our complaint expert and our external partners<br>- Provide a solution to customers in a timely and efficient manner.</p> <p><span style="text-decoration:underline"><strong>• Continuous improvement & projects : </strong></span><br>- Show openness to continuous improvement and actively contribute to process optimization.<br>- Participate in projects aimed at enhancing operational processes and customer satisfaction.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Required Experience & Knowledge</b></H2> </div><div><p><span style="text-decoration:underline"><strong>Education:</strong></span></p> <p>• Supply Chain / International Trade / Languages / Sales graduated : Bachelor degree.</p> <p> </p> <p><strong><span style="text-decoration:underline">Experience:</span></strong></p> <p>• Minimum 2 years operational experience as customer service / sales administration assistant <br><br></p> <p><span style="text-decoration:underline"><strong>Specific Knowledge, Skills, Licenses, Certifications etc::</strong></span></p> <p>• MS office skills : Word, Excel proficiency<br>• ERP : SAGE will be preferred<br>• Language : English & French (verbal and written)<br>• Exceptional verbal and written communication skills <br>• Strong client-facing and communication skills <br>• Customer Service orientation<br>• Ability to work in a fast-changing environment with international contacts</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Demand</b></H2> </div><div><p>N/A</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Supervisory Responsibilities</b></H2> </div><div><p>None</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Work Environment</b></H2> </div><div><p>Employee can work remotely and must have adequate space and tools to perform his duties.</p></div></div></div><p>Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need..</p>