Job Title: Client Services Manager Corporate Title: Associate Division: International Wealth Management Location: Hong Kong SFID: 13211 Licensed Role: Yes Nomura Overview Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit <a href="https://www.nomura.com/">www.nomura.com</a>. Department Overview Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape. Role Description The Client Services Manager will play a crucial role in delivering exceptional service to our high-net-worth clients across various global markets. This position requires a deep understanding of wealth management products and services, along with strong interpersonal skills to foster and maintain client relationships. Responsibilities <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Provide fundamental support in all aspects of client service, client relationship building and account maintenance to assist the business activities of Relationship Managers </li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Respond to client inquiries on account documentation, account activity, statement information, securities transfers, general private banking product and/or service information</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Liaison with Clients, Business Supports and Service Providers to ensure timely transaction processing and service delivery of clients’ requirements</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Assist in client on/off boarding pre-checks/processes and all account reviews</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Ensure the operational processes are performed in compliance with the bank's policy and regulatory requirements</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Receive, execute and report order for equities, foreign exchange, structured and fixed-income products in a timely and accurate manner</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Provide secretarial and administrative support</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Handle logistics for business trips and meetings</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Helvetica N Roman';color:black">Any other job duties which the supervisor may delegate from time to time</li> </ul> Requirements <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Minimum Degree from an accredited University</li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Minimum 5 years’ experience as client services or relationship management within wealth management or private banking</li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience and knowledge of investment products, financial planning, and wealth management principles </li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent communication and interpersonal skills, with a client-centric approach</li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Good ability in written and spoken English and Mandarin</li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Meticulous and ability to multi-task</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Organised team player with good understanding of financial products and services</li> </ul> Nomura Competencies <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. </li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. </li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. </li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. </li> <li style="margin:0.0cm 2.05pt 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). </li> </ul> Diversity Statement Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation. DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. Nomura is an Equal Opportunity Employer

Associate, Client Services Manager (Central, HK, HK) @ Nomura Holdings, inc.

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