Roles and Responsibilities: <ul style="margin-bottom:11.0px"> <li>Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications</li> <li>Develop existing and custom applications within ServiceNow including integrations with other applications</li> <li>Hands-on experience in Service Catalog & Service Portal modules</li> <li>Create and use update sets between ServiceNow instances</li> <li>Design for and maintain a highly available and recoverable environment</li> <li>Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow</li> <li>Work with various teams to fully understand business functionality and areas of improvements.</li> <li>Provide support via troubleshooting, implementing bug fixes and root cause analysis</li> </ul> Technical <ul style="margin-bottom:11.0px"> <li>Overarching understanding of ServiceNow Enterprise product suite</li> <li>Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions</li> <li>Ability to apply business concepts into a technical solution.</li> <li>Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.</li> <li>Experience in Python, Shell scripting</li> <li>Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB</li> <li>Ability to create reports using the standard reporting engine, plus metrics and SLAs</li> <li>Follow ServiceNow best practices (including scripting, security, implementation)</li> <li>Clear written and verbal communication skills</li> </ul>

Sr. Software Engineer (Mumbai, IN) @ Nomura Holdings, inc.

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