About this role
<p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"><strong><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif;color:#0a1d30">ABOUT THE ROLE</span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif">In this role you lead the daily operations of the laboratory, ensuring a safe, compl</span><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif">iant</span><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif"> and efficient environment that supports </span><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif">product development</span><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif">, testing, or production activities. This role manages laboratory personnel, equipment, supplies, and processes to deliver high-quality, timely, and cost-effective results.</span></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"><strong><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif;color:#0a1d30"> </span></strong></p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"><strong><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif;color:#0a1d30">KEY RESPONSIBILITIES</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Ensures all China’s technical services requests (TSR) are executed accurately, on-time, and meeting or exceeding customer satisfaction.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Ensures all laboratory testing facilities in China region are properly maintained, up-to-date, and appropriate for current and anticipated testing needs.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Ensures that all laboratory testing equipment is properly calibrated, verified, and maintained.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Coordinates activities with Regional Tech Services Teams around the globe as appropriate to level the global workload and ensure technical service follows consistent global practice.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Adheres to and is compliant with all local Safety and Environmental laws. Ensures TS16949/AS9100D requirements are followed for laboratory areas and systems required for general laboratory competency are in place. Anticipates and plans alternative certifications as needed.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Establishes and monitors key metrics to drive tech services efficiency, timeliness, and quality.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Establishes and maintains a globally standardized and accessible testing database.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Ensures a test standards library is maintained.</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Evaluates testing methods to ensure that the methods can generate repeatable and reproducible results. In cases where they are not, develop an action plan to eliminate variables and resolve the issue(s).</span></li> <li style="line-height:107%;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Plans and implements a raw material and product test program consistent with the needs of Manufacturing, Quality Assurance and customers.</span></li> </ul> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"> </p> <p style="margin:0.0cm;font-size:11.0pt;font-family:'Lucida Sans Unicode', sans-serif"><strong><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif">JOB REQUIREMENTS</span></strong><strong><span style="font-size:12.0pt;font-family:'Segoe UI', sans-serif"> </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm"> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">BS Degree in a technical discipline is required</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Ability to interface effectively at all levels of the organization, as well as with global customers</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Strong teamwork</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Experience with Automotive Industry and knowledge of TS16949/AS9100</span></li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;text-align:justify;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif;text-indent:10.0px"><span style="font-family:'Segoe UI', sans-serif">Excellent written and verbal communication and computer skills</span></li> </ul>