About this role
<p><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Murata Vios is a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the utilization of our internet-of-things medical-grade sensors and virtual patient care services, we plan to lower the cost of healthcare and improve patient outcomes. Murata Vios is seeking qualified individuals who contribute to our vision through sound product development engineering practices and passionate sales and marketing leadership.</span></span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why Consider This Job Opportunity</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">The Senior Director of Operations is a hands-on role that builds and scales the operational backbone required to support commercial growth and long-term expansion. This leader will oversee operational projects and functions spanning from supply chain, fulfillment, service/RMAs, technical operations, IT, and non-clinical operating infrastructure. The ideal candidate brings prior success supporting high-growth commercialization efforts within medical devices or a comparable regulated, product-centric industry, along with strong analytical and cross-functional leadership skills.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Workplace Policy</H2> </div><div><p style="margin:0.0in;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Hybrid from Woodbury, MN </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What To Expect (Essential Job Responsibilities)</H2> </div><div><ul> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Lead operational initiatives required to support growth across Vios Medical’s commercial lifecycle which includes demand planning, launch readiness, field deployment, service support, and ongoing operational scale-up.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Build and optimize the systems, workflows, and cross-functional handoffs needed to support increasing customer volume, product complexity, and service delivery requirements.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Partner with commercial leadership to ensure operational capabilities align with go-to-market plans, implementation timelines, and customer expectations.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Oversee supply chain planning and execution which includes forecasting inputs, inventory strategy, incoming inspections, procurement coordination, system assembly, vendor management, logistics, and order fulfillment.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Ensure products, accessories, and operational resources are delivered into the field accurately, on time, and in a cost-effective manner.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Develop and monitor KPIs related to lead times, inventory health, fulfillment accuracy, supply continuity, and delivery performance.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Own and improve processes associated with returns, RMAs, repair/refurbishment, replacement, remote monitoring services, and field service coordination.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Drive turnaround time improvements, better customer communication, and stronger visibility into service and field issue trends.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Partner with quality, engineering, and technical operations to identify root causes, implement corrective actions, and reduce recurring issues.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Evaluate alternative strategies for scaling operations which includes insourcing vs. outsourcing, automation opportunities, vendor models, systems investments, and service delivery options.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Develop business cases and cost/benefit analyses to support executive decision-making and prioritization of operational investments.</span></li> <li style="color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Recommend and implement changes that improve scalability, service levels, margin performance, and overall operational efficiency.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Miscellaneous Job Responsibilities</H2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Own repeatable technical operations processes which include deployments, upgrades, tablet preparation, SIM management, certificate management, production support, and cost monitoring.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Standardize installation/upgrade handoffs, escalation paths, documentation, tools, staffing logic, and KPIs to scale.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Partner cross-functionally to separate standardized operations from Research & Development (R&D)/Delivery Operations (DevOps) projects and manage operational impacts of technical changes.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Support the implementation of internal IT capabilities required to support the delivery and execution.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Coordinate improvements in operational systems, support models, issue escalation, infrastructure readiness, and process reliability across internal functions.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Serve as a key cross-functional leader coordinating operational initiatives across commercial, clinical operations, product, engineering, finance, quality, and customer-facing teams.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Establish operating cadences, dashboards, governance routines, and escalation pathways that improve visibility, accountability, and execution discipline.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Build, lead, and develop a high-performing operations organization; coach team members and foster a culture of accountability, collaboration, and continuous improvement.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Create and maintain documentation to comply with various regulations associated with the role and function, including but not limited to FDA and ISO 13485.</span></li> <li><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Perform other job-related responsibilities and duties as assigned.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What Is Required (Qualifications)</H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">10+ years of progressive operations leadership experience, with scope and level calibration for Director vs. Senior Director.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience supporting high-growth commercialization efforts within medical devices or an equivalent regulated, product-centric industry.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Demonstrated success leading and scaling operational functions such as supply chain, fulfillment, service/RMAs, technical operations, customer delivery, or similar business-critical areas.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience evaluating operating models and implementing improvements that enhance scalability, service levels, efficiency, and cost performance.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Strong analytical and financial skills, including experience developing business cases, cost/benefit analyses, and KPI-driven operating reviews.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Proven ability to lead cross-functional initiatives and influence stakeholders across executive, commercial, clinical, technical, and operational teams.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience building processes, teams, and infrastructure in a fast-paced, evolving, or growth-stage organization.</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Excellent written and verbal communication skills; organized, accountable, and comfortable operating with ambiguity while driving execution.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">How To Stand Out (Preferred Qualifications)</H2> </div><div><ul> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience in connected medical devices, patient monitoring, digital health, diagnostics, or another operationally complex healthcare technology environments.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience overseeing or partnering closely with IT and technical operations teams.</span></li> <li style="font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Familiarity with operational support models for remote monitoring, virtual care, or service-based healthcare delivery organizations.</span></li> <li style="text-align:justify;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Experience with ERP, CRM, service management, inventory, or other operational systems implementations and optimization initiatives.</span></li> <li style="text-align:justify;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Lean, Six Sigma, or other formal continuous improvement training/certification.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Other</H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Travel as needed to support business priorities, customer needs, and operational initiatives.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:8.0pt;color:black">Minimum Salary: $140,967</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:8.0pt;color:black">Maximum Salary: $188,720</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:8.0pt;color:black">We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as competitive benefits.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Perks</H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Comprehensive benefits package including medical, dental, and vision insurance. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Generous Paid Time Off including paid holidays and floating holidays. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">401(k) employer match on retirement planning. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Hybrid working schedule for eligible positions.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Tuition reimbursement on approved programs. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:arial, helvetica, sans-serif;color:black"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Flexible and health spending accounts. </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-family:arial, helvetica, sans-serif;font-size:10.0pt;color:black">Talent Development program. </span></li> </ul></div></div></div><p><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Create a better life for patients, clinicians, and hospital administrators by joining the Murata Vios team. Murata Vios offers competitive compensation and comprehensive benefits.</span></span></span></p> <p><span style="color:#000000"><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif">Equal Opportunity/Affirmative Action Employer – M/F/Disabilities/Veterans</span></span></span></p>