About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Title</b></H2> </div><div><p>Mgr Account & Client Management</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>This role is a specialized SME who delivers and significantly contributes to projects, programs, and processes within Account & Client Management. It focuses on retaining and strengthening client relationships, resolving complex issues, and shaping plans that support division‑level business targets. The role operates with advanced knowledge, acting as a trusted advisor to peers and stakeholders. It drives measurable improvements in client outcomes and commercial performance.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Accountabilities</b></H2> </div><div><p>1. Manage Specialized Client Portfolios or Workstreams This responsibility manages a defined set of accounts or client related workstreams that require advanced subject matter expertise. It regularly reviews performance, identifies emerging issues, and recommends targeted actions to the broader team. This ensures stable performance and supports steady growth within the portfolio or workstream. <br>2. Develop and Execute Targeted Account Growth Actions This responsibility translates account strategies into specific growth activities such as cross sell efforts, program rollouts, or tailored promotions. It coordinates with sales, marketing, and operations to implement these actions and monitors results against targets. This work delivers measurable gains in revenue, share, or profitability for assigned accounts. <br>3. Resolve Difficult Client Issues Within Area of Specialization This responsibility handles client issues that are complex within its specialty, such as recurring service challenges, commercial disputes, or implementation gaps. It analyzes information, evaluates options, and recommends practical solutions that balance client needs and company policies. This stabilizes relationships and prevents escalation to more senior levels. <br>4. Create Tailored Proposals and Commercial Recommendations This responsibility develops customized proposals, price packages, or solution recommendations for assigned accounts within defined guardrails. It collaborates with finance, legal, and other partners to ensure alignment with internal requirements. This supports successful negotiations and improves win rates on key opportunities. <br>5. Provide SME Guidance to Peers and Adjacent Teams This responsibility advises peers and adjacent teams on best practices for managing specific account situations or client types. It reviews their work, shares insights, and suggests improvements without direct supervisory authority. This builds broader capability in Account and Client Management and improves consistency of client experience.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Skills/Knowledge</b></H2> </div><div><div>Client Relationships</div><div>Strategic Planning</div><div>Customer Analytics</div><div>Issue Resolution</div><div>Proposal Preparation</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Prior Experience</b></H2> </div><div><p>5+ years</p></div></div></div><p> </p> <p>The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.<br> <br>The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. </p> <p>You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.<br>You can request an accommodation via phone or email. </p> <p>To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.</p>