About this role
<p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">About Company</span></strong></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.</span></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif"> </span></strong></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Responsibilities:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Maintain inventory control of replacement parts (RP) inventory. Conduct inventory of RP stock at pre-determined schedule. Report status of inventory against pre-determined safety stock levels.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Perform, follow the internal repair process in SAP which includes but is not limited to creating/updating repair work orders, communicating and quoting of our customers, as well as shipments and billing of the same.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Perform evaluation, warranty repair, and upgrading of customer products. In addition, all returned parts from the field, creating returned parts inventory repair and test returns.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Work to close tolerances using required gauges and inspection/testing knowledge.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Work from blueprints, drawings, sketches and verbal instructions.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Coordinate and administer the flow of technical services for each in-house repair service.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Develop, procure and follow up with customers, contracted field service, sales and production personnel over matters about parts orders, repair orders, technical information and field-dispatched repairs.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">As the key liaison technical business representative, interact with other Mizuho OSI departments, service providers and hospital operating room supervisors, nurses, doctors, purchasing, biomedical technicians and technical field service representatives. </span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Assist in the investigation of product issues or service programs and may also develop and deliver service training.</span></li> <li style="color:#1d2d3e;margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Provides status reports to management as necessary and required. Complete documentation for variance reporting, ECNs, etc.</span></li> </ul> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif">Qualifications & Requirements:</span></strong></p> <ul style="margin-bottom:6.0pt;margin-top:0.0px"> <li style="margin:0.0in 0.0in 6.0pt 0.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Requires 1-2 years of related experience. Associate’s degree in electrical, mechanical, applied science or equivalent. Technical service experience. Understanding of surgery equipment or procedures, exp. with medical instruments is a plus.</span></li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Ability to read technical drawings/schematics commonly developed in AutoCAD or other similar programs.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Ability to use computer applications such as Word, Excel, Outlook and CRM software (i.e. SAP).</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Ability to use testing equipment such as: multi-meter, oscilloscope, torque wrench, soldering equipment, wire crimping tools.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Knowledge of shop practices, standard machines and materials.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Strong written and verbal English communication skills are required.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Excellent diplomacy and negotiation skills in order to handle distressed customers and technical and business situations at Mizuho OSI, and create successful internal relationships.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Ability to quickly problem-solve and find solutions to problems as they arise with regards to client contact, logistics, procurement and product within the framework of Mizuho OSI business practices.</span></li> <li style="margin-bottom:6.0pt;text-align:justify;background-color:white;margin-top:0.0in;margin-right:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif;color:black">Ability to follow-up, task ownership, enthusiasm and diligence to see tasks effectively communicated and completed.</span></li> </ul> <p style="margin:0.0in 0.0in 6.0pt 0.5in;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-family:Aptos, sans-serif;color:red"> </span></strong></p> <p style="margin:0.0in 0.0in 6.0pt;text-align:justify;font-size:11.0pt;font-family:Arial, sans-serif"><span style="font-size:12.0pt;font-family:Aptos, sans-serif">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:Aptos, sans-serif">Salary range: $24 - $27.88 hourly DOE + annual potential bonus + comprehensive benefits package </span></p>