Tech Officer: Jnr Customer Engineer (DWM) - Hotazel, Northern Cape, Fixed Term Contract (Kuruman, Northern Cape, ZA) @ Business Connexion (Pty) Ltd

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Business unit, Department, Reporting</b></H2> </div><div><table border="1" cellpadding="1" cellspacing="1" style="width:100%"> <tbody> <tr> <td><b><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:black">Business Unit</span></span></span></span></b></td> <td><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">Operate</span></span></span></span></td> </tr> <tr> <td><b><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:black">Department</span></span></span></span></b></td> <td><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">Digital Workplace Management (DWM)</span></span></span></span></td> </tr> <tr> <td><b><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:black">Job grade</span></span></span></span></b></td> <td><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">OP2</span></span></span></span></td> </tr> </tbody> </table> <p> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Description</b></H2> </div><div><p align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.</span></span></span></span></span></span></span></span></p> <p><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Deliverables / Primary Functions</b></H2> </div><div><ul> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).</span></span></span></span></span></span></span></span></span></li> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).</span></span></span></span></span></span></span></span></span></li> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Perform root cause analysis and troubleshooting across systems to resolve incidents.</span></span></span></span></span></span></span></span></span></li> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Engage and liaise with all personnel, including VIP personnel.</span></span></span></span></span></span></span></span></span></li> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Follow the escalation matrix and keep the customer informed.</span></span></span></span></span></span></span></span></span></li> <li align="left" style="text-align:left"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif"><span style="color:black"><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.</span></span></span></span></span></span></span></span></span></li> <li><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Functional Skills &amp; Capabilities</b></H2> </div><div><div>Hardware/Software Installation and management</div><div>Customer Service</div><div>Hardware Troubleshooting</div><div>Problem solving</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Behavioural Competencies</b></H2> </div><div><div>Job Match</div><div>Coping with pressures &amp; setbacks</div><div>Delivering Results &amp; Meeting customer expectations</div><div>Working with people</div><div>Presenting and Communicating information</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Qualifications</b></H2> </div><div><div>NQF 4: Grade 12 National Diploma</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Education -Preferred /Advantage</b></H2> </div><div><div>NQF 4: Grade 12 National Diploma in Information Technology</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><p><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">1 years’ experience in IT end user support</span></span></span></span><span style="font-size:11.0pt"><span><span style="font-family:'Calibri', sans-serif"><span style="color:black"> with an u</span></span></span></span><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#4d4d4d">nderstanding of SLA call management on different service desks.</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications</b></H2> </div><div><div>A+</div><div>N+</div><div>Certification in ITIL Service Management and Service Delivery modules</div><div>ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)</div><div>HP, Dell, Lenovo, Mustek products will be advantageous</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Professional Memberships in Relevant Industry</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Level of Engagement &amp; Span of Control</b></H2> </div><div><p><span style="font-size:10.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:#767171">Engagement will all levels within the organisation, internal and external to the business</span></span></span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Special Requirements / Employment Condition</b></H2> </div><div><div>Drivers Licence and Reliable Vehicle - both required</div><div>Willing to travel</div><div>Working Shifts</div><div>Willingness to be on standby</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Workplace / Physical Requirements</b></H2> </div><div><div>Hybrid Remote Worker</div><div>Billable</div></div></div></div>