Senior System Engineer - Controllers (Home, US) @ YunexPROD

<div> <div> <p><span>Job Summary</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>The Senior Support Engineer is responsible for delivering advanced technical support for traffic signal controller platforms and SEPAC controller software, with a primary focus on m60, 2070, and blade controller environments.</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>The role emphasizes diagnosis and resolution of issues across controller software, firmware, field hardware integration, and communications interfaces, ensuring reliable traffic system operations in live environments.</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>While supporting controller-level systems, the role also maintains working capability with central systems (e.g., ATMS platforms) to ensure effective end-to-end issue resolution between field devices and system back-end components.</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>This position requires strong practical experience in traffic signal systems, controller configuration, and field-integrated ITS environments, with accountability for customer support outcomes, system reliability, and service performance</span><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Essential Duties: </span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provides advanced remote support for SEPAC controller software running on m60, 2070, and blade traffic controllers.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Diagnoses and resolves issues related to controller operation, firmware behavior, timing configuration, and field device integration.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Analyzes controller logs, traces, and configuration data to identify root causes of operational issues in live traffic environments.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Supports communication between controllers and central systems, including troubleshooting interface, protocol, and network-related issues.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Performs system health checks focused on controller stability, communications integrity, and field device performance.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Works directly with field technicians and engineering teams to coordinate issue resolution and validate corrective actions.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Escalates complex software or firmware defects to development or subject matter experts with clearly documented findings.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ensures adherence to service level agreements, including response and resolution timelines.</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Maintains accurate and detailed documentation of cases, controller configurations, issue analysis, and resolutions.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Provides guidance to customers and field personnel on controller configuration, diagnostics, and operational best practices.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Supports customer onboarding and upgrades involving controller software and field deployments.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Contributes to knowledge management through development of technical documentation, troubleshooting guides, and reusable support materials.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Supports continuous improvement of support processes, tools, and controller-related methodologies.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Identifies recurring issues and contributes to systematic improvements in controller software, configuration standards, or support processes.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Assists with selective central system (ATMS) troubleshooting where controller-to-center interaction is relevant.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Coaches and mentors junior engineers on controller systems and troubleshooting approaches.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Other related duties as assigned.</span><span> </span></p> </li> </ul> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Core Competencies &amp; KSAs</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Focus on Results</span><span>: Delivers reliable controller-level system support aligned with operational performance and service commitments.</span><span> </span></p> </div> <div> <p><span>Technical Proficiency</span><span>: Demonstrates deep expertise in traffic signal controllers, SEPAC software, firmware behavior, and field integration.</span><span> </span></p> </div> <div> <p><span>Attention to Detail</span><span>: Ensures accuracy in controller configurations, diagnostics, and support documentation.</span><span> </span></p> </div> <div> <p><span>Customer Service Orientation</span><span>: Provides clear guidance and effective solutions to customers and field personnel in operational environments.</span><span> </span></p> </div> <div> <p><span>Analytical Thinking</span><span>: Interprets controller data, logs, and system interactions to diagnose technical issues and identify root causes.</span><span> </span></p> </div> <div> <p><span>Problem-Solving</span><span>: Applies structured troubleshooting methodologies to resolve complex controller and integration issues.</span><span> </span></p> </div> <div> <p><span>Communication Skills</span><span>: Communicates clearly with technical and non-technical stakeholders across field, customer, and engineering teams.</span><span> </span></p> </div> </div> <div> <div> <p><span>Responsiveness: Acts promptly to address operational issues impacting live traffic systems.</span><span> </span></p> </div> <div> <p><span>Collaboration</span><span>: Works effectively with field teams, central system engineers, and development organizations to drive resolution.</span><span> </span></p> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Minimum Qualifications</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Bachelor’s degree in Electrical Engineering, </span><span>Traffic Engineering, </span><span>Civil Engineering, Computer Science, Systems Engineering, or related field.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>5–10 years of experience supporting traffic signal systems or ITS field infrastructure, with direct exposure to controller platforms.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Demonstrable experience working with traffic signal controllers, including m60, 2070, Blade, or comparable platforms.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience supporting or configuring controller software (e.g., SEPAC or equivalent) in operational environments.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strong understanding of advanced traffic signal operations, timing concepts, and field device integration (e.g. TSP, Preemption)</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience diagnosing issues across controller software, firmware, communications, and hardware interfaces.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Working knowledge of network communications and protocols used between controllers and central systems.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Familiarity with central traffic management systems (ATMS) sufficient to support controller-to-center integration issues.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience with NTCIP and other traffic controller communication standards.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Proficiency in using remote diagnostic tools, logs, and trace analysis for troubleshooting.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Strong analytical, problem-solving, and documentation skills.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Ability to communicate technical findings effectively to customers and internal stakeholders.</span><span> </span></p> </li> </ul> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> </div> <div> <div> <p><span>Preferred Qualifications</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Advanced knowledge of data analysis, system optimization, and performance tuning.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience supporting controller hardware testing.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience configuring, testing and troubleshooting traffic controller cabinet.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Industry certifications (e.g., ITS, networking, or controller-specific training).</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Experience working directly with field technicians and live intersection deployments.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Familiarity with ATMS platforms and their interaction with field controllers.</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Tools and Proficiency</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Controller diagnostic and configuration tools</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>SEPAC controller software and related utilities </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Network and communication diagnostic tools </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Log and trace analysis tools </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>CRM / support systems (e.g., Hubspot, Freshdesk) </span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Microsoft Office and technical documentation tools</span><span> </span></p> </li> </ul> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> </div> <div> <div> <p><span> </span></p> </div> <div> <p><span>Physical Demands</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>The physical demands described here are representative of those that must be met to perform the essential functions of this job in compliance with ADA and OSHA guidelines. </span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Stationary Position: </span><span>Must be able to remain in a stationary position for extended periods of time, while performing office</span>‑<span>based tasks such as working at a computer, analyzing data, or preparing documentation.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Movement / Traversal: </span><span>Must be able to</span><span> </span><span>occasionally move about the office to access files, office equipment, and meeting spaces.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Operation of Equipment: </span><span>Constantly operates a computer and standard office productivity machinery (e.g., printers, scanners, measurement devices). Tasks may include handling tools or diagnostic devices in an office/lab environment.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Positioning / Reaching: </span><span>Occasionally positions self to access low or high areas (e.g., bending or reaching to retrieve equipment or inspect components). Reaching at or below shoulder level is typical; overhead reaching may occur occasionally</span><span>.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Lifting / Carrying: </span><span>May occasionally lift and move equipment, laptops, or tools typically up to 25 lbs</span><span>.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Visual Requirements: </span><span>Must be able to read screens, observe instruments, and perform detailed visual inspections when needed.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Communication: </span><span>Must be able to effectively communicate with team members, clients, and stakeholders through speech and written documentation.</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p><span><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAANSURBVBhXY2BgYGAAAAAFAAGKM+MAAAAAAElFTkSuQmCC" width="0" height="2"></span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <p><span>Working Conditions</span><span> </span></p> </div> <div> <p><span> </span></p> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Work is primarily performed in a remote or office environment.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>May require occasional travel for customer support or site visits.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Participation in after-hours or on-call support rotations may be required.</span><span> </span></p> </li> </ul> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li> <p><span>Interaction with customers, vendors, and internal teams across multiple locations and time zones.</span><span> </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li> <p><span>Individuals with a disability who desire reasonable accommodation can contact the EHS Professional.</span><span> </span></p> </li> </ul> </div> <div> <p><span> </span></p> </div> <div> <p> </p> </div> </div>