About this role
<p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">Service Desk Consultant </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">What makes your job exciting:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">You are the central point of contact for our customers and always have an open ear for their requests.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">As an interface between the Service Desk and internal 2nd or 3rd level support teams, you ensure smooth operations.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">You proactively monitor and maintain the ongoing operation of infrastructures – always keeping the overview.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">You prioritize and coordinate incoming tasks such as incidents, problems, service requests, and changes.</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">Your Talents:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Professional experience in a Help Desk environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Service- and customer-oriented mindset, along with strong communication skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Very good German skills and at least B1-level English (for everyday communication, both written and spoken)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Willingness to work in 24/7 shifts (from home office)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Proactive team communication and problem-solving skills</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Ability to both give and receive positive as well as constructive feedback</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Living by values</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Strong commitment to shared success</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">International mindset with a focus on diversity & inclusion</span></li> </ul> <p style="margin:0.0in;text-indent:-0.25in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black">What awaits you:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">A professional environment at a top employer in the IT industry</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">An exciting role in a dynamic and varied work environment</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Flexibility in daily work organization (home office, trust-based working hours)</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Structured knowledge sharing and development with experienced colleagues </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">Outstanding personal development opportunities through targeted training.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">The security of a corporate group combined with a start-up culture.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">An attractive salary package, social security, and private health insurance.</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><span style="font-size:12.0pt;font-family:'Times New Roman', serif;color:black">A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.</span></li> </ul> <p style="margin:0.0in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Aptos, sans-serif"><strong><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Aptos, sans-serif"> </p> <p><span style="font-size:12.0pt;line-height:107%;font-family:Arial, sans-serif;color:black">We look forward to receiving your <strong>online application</strong></span></p>