About this role
The Customer Journey Manager is a critical role in delivering the Customer Care strategy and customer experience goals. The role holder will lead our customer journey design, to identify, design, launch and measure care experience improvements. The Customer Journey Manager will operate ‘end to end’ and work cross-functionally to deliver best in class customer experiences that remove friction, reduce effort and grow value for our customers. You’ll be the subject matter expert on all things that impact the Customer, leading the target experience design for new customer care propositions, as well as engaging with our Continuous Improvement teams and our frontline Customer Care teams, to challenge what could be done differently with the overall goal to remove friction for our customers and teams. The Details Work closely with the Senior Customer Care Experience Manager to define the ASOS target ‘service experience’ looking at end to end customer care journeys Partner with our Continuous...