Customer Contact Center Support Representative GXO is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, upsell/cross-sell additional items and resolve customer’s issues. Flexibility is REQUIRED to work a schedule between the hours: M-F 8am -8 pm; Sat 8am - 4:30pm*** Responsibilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Respond to inbound contacts via phone, email and chat</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Upsell and cross-sell additional items</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Answer inquiries while maintaining and updating the customer database</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Maintain a sense of urgency in responding to the customer's needs</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Be creative and go above and beyond when assisting our customers</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Accurate and efficient order entry and maintenance of customer files</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ask probing questions and overcome objections </li> </ul> Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">High School Diploma or equivalent</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">6 months of Customer Service experience (in person or over the phone)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Pleasant and professional telephone etiquette</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to adapt to the fast-paced internet environment</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Problem-solving skills</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">PC literate and basic typing skills (at least 30 wpm)</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Regular and punctual attendance is a must.</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Flexible to work schedule between the following hours - Shift: Monday - Friday 8 am - 8 pm; Sat 8 am - 4:30 pm CST</li> </ul> Preferred Personal Characteristics <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Strong work ethic</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Dependable</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to consistently follow through</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Positive attitude</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Self-motivated and able to work effectively without constant supervision</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Team-oriented and able to work collaboratively</li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Effective communication and verbal skills </li> <li style="background-color:white;margin:0.0in 0.0in 0.0in 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Flexible and adaptable</li> </ul>GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement <a href="https://jobs.gxo.com/content/Privacy-Notice/" target="_blank" rel="noopener">here. </a>

Contact Center Support Rep (USPFS) - Day shift Monday - Fri 8:00am -8:00pm Saturdays 8:00am - 4:30pm (Remote, TX, US, 99999) @ GXO Logistics

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