About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. </span></span></p> <p style="text-align:left"> </p> <p style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors </span></span><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Manual, applicable union contract, general business periodicals, professional journals, technical procedures, or governmental regulations, airline policy and procedure manuals</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to write reports, business correspondence, and procedure manuals</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to effectively present information and respond to questions from groups or</span> <span style="font-family:Times New Roman, Times, serif">managers, clients, and customers</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to define problems, collect data, establish facts, and draw valid conclusions</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to interpret a variety of instructions furnished in written, oral, diagram, or</span> <span style="font-family:Times New Roman, Times, serif">schedule form</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to operate equipment and hold necessary licensing (if applicable)</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to perform specific responsibilities related to your shift</span></span></li> <li style="text-align:left"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Reports to work on a regular and timely basis</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li><span style="font-family:Times New Roman, Times, serif"><span style="font-size:14.0px">Two to five years previous management/specialist supervisory experience in field service duties</span></span></li> <li><span style="font-family:Times New Roman, Times, serif"><span style="font-size:14.0px">College degree or equivalent experience</span></span></li> <li><span style="font-family:Times New Roman, Times, serif"><span style="font-size:14.0px">Airline pricing experience</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif"><span style="font-family:Times New Roman, Times, serif"><span style="font-size:14.0px">Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off</span></span></span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span style="color:black">Familiarity with personal computer software helpful</span></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span style="color:black">Independent judgment and decision-making skills required</span></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span style="color:black">Excellent interpersonal skills, written and oral communication skills</span></span></span></li> <li style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><span style="color:black">Ability to read, write, fluently speak, and understand the English language</span></span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to lift up to 70 pounds unassisted</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>