About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p style="text-align:left"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">The Customer Service Supervisor includes the following: supervises, coordinates, and controls airport cargo service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulation and Company safety standards; trains subordinates. Areas of responsibility include all Cargo Service functions, Operations, and Weight and Balance. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensure they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Compute rates, percentages, and interpret bar graphs.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Interprets an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Work with minimal supervision.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Write routine reports and correspondence.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Cognitive skills to set priorities and use independent judgment.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt"><span style="font-family:'Times New Roman', serif">Reliable and predictable attendance.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Associate degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.</span></li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Ability to define problems, collect data, establish facts, and draw valid conclusions.</span></li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Proficient communication, written and verbal, in English.</span></li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Ability to work rotating shifts including weekends, holidays, and days off.</span></li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Able to speak effectively before groups of customers or employees of organization.</span></li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:14.0pt;font-family:'Times New Roman', serif;text-align:left"><span style="font-size:14.0pt">Math skills are sufficient to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt">High noise level environment.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt">Standing, walking, sitting for extended periods of time.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:1.0E-4pt;font-size:14.0pt;font-family:'Times New Roman', serif"><span style="font-size:14.0pt"><span style="font-family:'Times New Roman', serif">Able to lift up to 70 pounds.</span></span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul style="list-style-type:disc"> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Want your pay in advance? </strong></em> Access your pay when you need it through DailyPay app!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Are you a top performer who thrives on recognition? </strong></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Need quality medical care? </strong></em> Multiple options for both full and part-time employees!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Want WFS Employee Extras? </strong></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Looking to stay healthy and improve your life? </strong></em>Wellness Programs offered to all employees!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Want to invest in your future? </strong></em>401k program offered!</span></li> <li style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif"><em><strong>Looking to grow and have a career with us? </strong></em> Opportunity for Internal Mobility and transfers available!</span></li> </ul> <p> </p> <p><span style="font-size:14.0pt;font-family:'times new roman', times, sans-serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></p></div></div></div>