About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p>Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.</span></span></p> <p><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.</span></span></p> <p> </p> <p><span style="font-family:'Times New Roman', Times, serif"><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif">Curious to learn more about u</span></span><span style="font-size:11.0pt"><span style="font-family:'Times New Roman', serif">s and what we do, click on the link here.:</span></span></span></p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif"><a href="https://youtu.be/FDaEEeheLpg">https://youtu.be/FDaEEeheLpg</a></span></span></p> <p> </p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Upkeep Inbound and Outbound Trucks Activity Logs.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Professionally handle Inbound calls and outbound calls.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Monitor Inbound and Outbound flights.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Adapt to constant changes in procedures.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Create and send reports on time “in the loop”.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Display ability to work as a team.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Able to work under pressure.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Knowledgeable of Amazon Logistics System.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Have ability to follow instructions.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Be willing to work and be trained in all aspects of the operation.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Detail Oriented.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Must Be Flexible.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Exceptional Communication Skills.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Any additional tasks or job assignments assigned by management.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">2 years’ experience in Data Entry.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Highschool diploma, GED or International equivalent</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Professionally handle Inbound calls and outbound calls.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Able to work under pressure and adapt to constant changes in procedures.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Be willing to work overtime when needed.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Detail Oriented with exceptional communication skills.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul type="disc"> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Good customer services skills.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Proficiency in Microsoft Office (Excel) is preferred.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">Warehouse experience preferred.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:'Times New Roman', Times, serif">GWAM of 35+ words per minute.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul type="disc"> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to lift up to 50 lbs.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to sit for prolonged period.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to stand and walk for long periods of time.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to work in stressful working conditions and under pressure.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to work in seasonal and adverse weather conditions for extended periods of time. </span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to work rotating shift including weekends (i.e., Friday, Saturday & Sunday), holidays and days off. </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>