About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">The Continuous Improvement Supervisor will report to the Operational Excellence group, specifically the Amazon pillar. Responsible for the Continuous Improvement (CI) scope of work (process oversight and improvement, coaching, training, reporting), the position aims to promote the success of CI implemented projects and initiatives at the facility at which the Supervisor would be based at.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Operational Oversight:</strong></span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Collaborate with facility management and staff to identify operational challenges and provide recommendations for improvement.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Leading Continuous Improvement Projects:</strong></span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Initiate, manage, and execute continuous improvement projects using Lean Six Sigma, 5S activities, Gemba walks, andother process improvement tools.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Develop and execute improvement plans aimed at increasing operational efficiency and reducing waste.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Measure and report on improvement project outcomes, ensuring goals are met and sustained.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Identify the root cause of problems and develop corrective actions.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Team Engagement & Training:</strong></span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Foster a culture of continuous improvement by educating team members on CI principles and methodologies.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Provide training and coaching to team members on continuous improvement methodologies and tools.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Communicate and manage change effectively to ensure successful adoption of new processes.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Data Analysis & Reporting:</strong></span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Collect and analyze data to measure the effectiveness of improvement initiatives and present findings to stakeholders.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Track key performance indicators (KPIs) to measure the impact of improvement initiatives.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Prepare and present reports on continuous improvement progress, challenges, and successes to station stakeholders andregional management.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><strong>Health, Safety, and Compliance:</strong></span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Ensure improvement initiatives support and enhance workplace safety and compliance with applicable regulations.</span><br><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Participate in regular safety and quality audits, implementing corrective actions as necessary.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Minimum of 4 years of experience in continuous improvement, process optimization, or operational roles, preferably inan air cargo or logistics environment.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Lean Six Sigma Yellow Belt (Green Belt certification preferred) </span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Proven ability to lead improvement projects from inception to completion with measurable results (project management experience a plus).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Working knowledge of CI tools such as 5S, Value Stream Mapping, Kaizen, and Root Cause Analysis.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Proficiency in Microsoft Office Suite and experience with data visualization tools (e.g., Power BI, Visio) is a plus.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Bachelor's degree in operations management, Business Administration, Logistics, or a related field (or equivalent work experience).</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Strong analytical skills problem-solving skills with the ability to interpret operational data and metrics.</span></li> <li style="font-family:'times new roman', times, sans-serif;font-size:14.0pt"><span style="font-family:'times new roman', times, sans-serif;font-size:14.0pt">Excellent communication, facilitation, and interpersonal skills.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Occasionally move about inside the office to access filing cabinets, office machinery, etc.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Reach above and/or below the shoulder.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Lift/carry/move objects, files, and documents up to 25 pounds.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Work in an office environment using standard office equipment.</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to work in a variety of weather conditions, including hot and cold temperatures, rain, wind and snow<br></span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Ability to stand, walk and sit throughout the duration of the shift</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>