About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-family:'times new roman', times, sans-serif">The Supervisor, Cargo Services provides operational and administrative support to ensure safe, compliant, and efficient flight operations. This role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams. The position operates in a fast-paced, time-sensitive environment and requires strong attention to detail, communication, and decision-making skills. This role requires the ability to work 12-hour shifts, including weekends and holidays, and a commitment to developing toward Loadmaster certification.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Coordinate and manage daily flight operations and documentation</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Prepare, review, and maintain flight folders</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Serve as the primary communication for flight crews, dispatch, ramp, and vendors</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Monitor inbound and outbound flights and update schedules and gate assignments</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Coordinate aircraft parking, gate usage, and ramp positioning</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Communicate ETAs, delays, and operational changes to all stakeholders</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ensure compliance with CBP and regulatory documentation requirements</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Maintain accurate operational records and reporting</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">VEOCI data capturing and file review</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Review of catering orders</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Review and confirm the operating crew transportation</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Provide administrative and office support as needed</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to write routine reports and correspondence.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to speak effectively before groups of customers or employees of organization.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">2–3 years of cargo handling or ground operations experience</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">1+ year in a supervisory or lead role (or equivalent leadership experience)</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ability to work 12-hour shifts, including weekends and holidays</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Strong organizational, communication, and multitasking skills</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">High attention to detail and ability to perform accurately under tight deadlines in a fast-paced environment.</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Basic to intermediate computer skills (Microsoft Office)</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Minimum typing speed of 30 WPM</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Fluent in English (read, write, speak, understand)</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Current or ability to obtain TSA clearance</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Valid driver’s license and eligibility for ramp access</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Associate degree or equivalent combination of education and experience</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Must be at least 18 years of age if operating cargo equipment</span></li> <li style="font-family:'times new roman', times, sans-serif"> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Bilingual proficiency (English/Spanish preferred)</span></li> <li style="font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Strong judgment, prioritization, and adaptability in a fast-paced environment</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">Ability to lift up to 70 lbs.</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">Work in a high noise level environment.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Want your pay in advance? </strong></em> Access your pay when you need it through DailyPay app!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Are you a top performer who thrives on recognition? </strong></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Need quality medical care? </strong></em> Multiple options for both full and part-time employees!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Want WFS Employee Extras? </strong></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Looking to stay healthy and improve your life? </strong></em>Wellness Programs offered to all employees!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Want to invest in your future? </strong></em>401k program offered!</span></span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><em><strong>Looking to grow and have a career with us? </strong></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>