About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style=""><span style="">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Compensation </b></H2> </div><div><p>Pay Rate: $26.68 Full Time</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style=""><span style="">The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul> <li><span style=""><span style="">Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes</span></span></li> <li><span style=""><span style="">Ensure compliance with airline procedure, TSA regulations, and safety protocols</span></span></li> <li><span style=""><span style="">Provide on-the-spot coaching and support to agents to ensure service standards are met</span></span></li> <li><span style=""><span style="">Resolve customer complaints and operational issues in a timely and professional manner </span></span></li> <li><span style=""><span style="">Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations </span></span></li> <li><span style=""><span style="">Monitor staffing levels and adjust assignments based on flight schedules and operational needs </span></span></li> <li><span style=""><span style="">Complete required reports, incident documentation, and shift logs accurately and on time</span></span></li> <li><span style=""><span style="">Support training and onboarding of new passenger service agents </span></span></li> <li><span style=""><span style="">Lead pre-shift briefings and communicate updates, policy changes, and safety alerts </span></span></li> <li><span style=""><span style="">Promote a positive and productive work environment, modeling excellent customer service and teamwork</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul> <li><span style=""><span style="">High School Diploma or GED</span></span></li> <li><span style=""><span style="">2+ years of experience in passenger services or customer-service related field </span></span></li> <li><span style=""><span style="">1+ year of supervisory or lead experience in an operational setting </span></span></li> <li><span style=""><span style="">Strong verbal and written communication skill s</span></span></li> <li><span style=""><span style="">Ability to work varied shifts, including nights, weekends, and holidays</span></span></li> <li>Proficient in Microsoft Office and airline systems </li> <li>Ability to obtain and maintain all required airport and airline security clearances </li> <li>Must be able to stand, walk, bend, and lift up to 50 pounds </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul> <li><span style=""><span style="">Associate or Bachelor's degree in Aviation, Business, or related field </span></span></li> <li><span style=""><span style="">Prior experience working with a ground handling service provider </span></span></li> <li><span style=""><span style="">Knowledge of airline - specific policies and procedures </span></span></li> <li>Experience handling irregular operations, customer escalations, or emergency response</li> <li>Bilingual or multilingual skills</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul> <li><span style=""><span style="">Ability to lift 70 pounds. </span></span></li> <li><span style=""><span style="">Ability to handle stress.</span></span></li> <li><span style=""><span style="">Work in a high noise level environment.</span></span></li> <li><span style=""><span style="">Work with minimal supervision.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style=""><span style=""><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style=""><span style=""><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style=""><span style=""><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style=""><span style=""><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style=""><span style=""><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style=""><span style=""><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style=""><span style=""><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style=""><span style="">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>