About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="times new roman', times, sans-serif"><span>Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air freight logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.</span><span> </span> </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job Summary</b></H2> </div><div><div> <p><span style="times new roman', times, sans-serif"><span>Air Logistics Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the Controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.</span><span> </span></span></p> </div> <div> <p><span style="times new roman', times, sans-serif"><span>The successful Controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalations and consumable inventories.</span><span> </span></span></p> </div> <div> <p> </p> <p><span style="times new roman', times, sans-serif"><span>Curious to learn more about us and what we do, click on the link here.: </span><span> </span></span></p> </div> <div> <p><span style="times new roman', times, sans-serif"><a href="https://youtu.be/FDaEEeheLpg" target="_blank" rel="noreferrer noopener"><span>https://youtu.be/FDaEEeheLpg</span></a><span> </span></span></p> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style=""><span style="">Upkeep Inbound and Outbound Trucks Activity Logs.</span></span></li> <li><span style=""><span style="">Professionally handle Inbound calls and outbound calls.</span></span></li> <li><span style=""><span style="">Monitor Inbound and Outbound flights.</span></span></li> <li><span style=""><span style="">Adapt to constant changes in procedures.</span></span></li> <li><span style=""><span style="">Create and send reports on time “in the loop”.</span></span></li> <li><span style=""><span style="">Display ability to work as a team.</span></span></li> <li><span style=""><span style="">Able to work under pressure.</span></span></li> <li><span style=""><span style="">Knowledgeable of Amazon Logistics System.</span></span></li> <li><span style=""><span style="">Have ability to follow instructions.</span></span></li> <li><span style=""><span style="">Be willing to work and be trained in all aspects of the operation.</span></span></li> <li><span style=""><span style="">Detail Oriented</span></span></li> <li><span style=""><span style="">Must Be Flexible</span></span></li> <li><span style=""><span style="">Exceptional Communication Skills</span></span></li> <li><span style=""><span style="">Any additional tasks or job assignments assigned by management.</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style=""><span style="">2 years’ experience in Data Entry.</span></span></li> <li><span style=""><span style="">High school diploma, GED or Higher</span></span></li> <li><span style=""><span style="">Professionally handle Inbound calls and outbound calls</span></span></li> <li><span style=""><span style="">Able to work under pressure and adapt to constant changes in procedures.</span></span></li> <li><span style=""><span style="">Be willing to work overtime when needed.</span></span></li> <li><span style=""><span style="">Detail Oriented with exceptional communication skills</span></span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style=""><span style="">Good customer service skills</span></span></li> <li><span style=""><span style="">Proficiency in Microsoft Office (Excel) is preferred.</span></span></li> <li><span style=""><span style="">Warehouse experience preferred.</span></span></li> <li><span style=""><span style="">GWAM of 35+ words per minute.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style=""><span style="">Must be able to lift 50 to 70 lbs.</span></span></li> <li><span style=""><span style="">Must be able to work inclement weather.</span></span></li> <li><span style=""><span style="">Must be able to work weekends and holidays.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style=""><span style=""><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style=""><span style=""><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style=""><span style=""><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style=""><span style=""><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style=""><span style=""><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style=""><span style=""><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style=""><span style=""><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style=""><span style="">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>