About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>About WFS</b></H2> </div><div><p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><p><span style="font-size:12.0pt"><strong><span style="font-family:Times New Roman, Times, serif">Airline Passenger Service Agent - Part Time - San Diego</span></strong></span></p> <p> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif">As a Passenger Service Agent, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries and baggage claims. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.</p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">The shift for this role requires schedule flexibility.</span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif">Salary: $17.75/hr</span></span></p> <p> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif;font-size:12.0pt">Curious to learn more about who we are and what we do?</span></p> <p><span style="font-size:12.0pt"><span style="font-family:Times New Roman, Times, serif"><span style="line-height:115%;font-family:'Times New Roman', serif">Explore the role: <a href="https://youtu.be/8Jx5K9ombx8" target="_self">Day In The Life Ground Handling - Customer Service Agent</a></span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Make reservations, issue tickets and itineraries, and compute fares for passengers.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Handle baggage check-in, collect excess baggage charges, and provide general travel information.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Manage arrangements for passengers holding reservations, standby travelers, and their luggage.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Determine flight close-out times and complete necessary flight documentation for accuracy.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Handle post-departure procedures, including invalidating tickets and finalizing reports.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></H2> </div><div><p><span style="font-family:'times new roman', times, sans-serif">• High school diploma or GED equivalent</span><br><span style="font-family:'times new roman', times, sans-serif">• At least 1 year of experience in customer service or related field</span><br><span style="font-family:'times new roman', times, sans-serif">• Ability to work varied shifts, including weekends, holidays, and nights</span><br><span style="font-family:'times new roman', times, sans-serif">• Strong verbal and written communication skills</span><br><span style="font-family:'times new roman', times, sans-serif">• Ability to lift and handle baggage weighing up to 50 lbs</span><br><span style="font-family:'times new roman', times, sans-serif">• Basic computer proficiency, including the ability to input data and use relevant software</span><br><span style="font-family:'times new roman', times, sans-serif">• Stay up to date on recurrent training as assigned</span><br><span style="font-family:'times new roman', times, sans-serif">• Ability to obtain and maintain airport security badge</span><br><span style="font-family:'times new roman', times, sans-serif">• Ability to read, write, and speak the English language</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Preferred Skills</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Previous experience in an airport, airline, or logistics environment</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Knowledge of ticketing, reservations, and fare calculation systems</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Experience handling lost and found procedures or baggage claims</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Strong organizational skills and attention to detail</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Familiarity with airport regulations and procedures</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Knowledge of international shipping and airfreight documentation</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Proficiency in a second language for assisting international travelers</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:'times new roman', times, sans-serif"><span style="font-family:'times new roman', times, sans-serif">Strong conflict resolution and problem-solving abilities</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements/Working Conditions</b></H2> </div><div><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Ability to lift, push, pull, and carry baggage up to 50 lbs regularly, and occasionally up to 75 lbs</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Frequent standing, walking, and moving throughout the airport terminal</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Manual dexterity required for handling documents, operating computers, and using two-way radios</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:115%;font-size:12.0pt;font-family:Aptos, sans-serif"><span style="font-family:'Times New Roman', serif">Ability to work in a noisy environment, such as near aircraft engines and ground support equipment</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Perks & Benefits</b></H2> </div><div><ul><li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want your pay in advance? </b></em> Access your pay when you need it through DailyPay app!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Are you a top performer who thrives on recognition? </b></em> On the spot awards offered through the Awardco Platform including gift cards and more!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Need quality medical care? </b></em> Multiple options for both full and part-time employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want WFS Employee Extras? </b></em>Travel Discounts, Pet insurance, Discount Shopping & More!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to stay healthy and improve your life? </b></em>Wellness Programs offered to all employees!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Want to invest in your future? </b></em>401k program offered!</span></span></li> <li><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif"><em><b>Looking to grow and have a career with us? </b></em> Opportunity for Internal Mobility and transfers available!</span></span></li> </ul> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Times New Roman, Times, serif">WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</span></span></p></div></div></div>