About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>ABOUT US</b></H2> </div><div><p> </p> <p><em>Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy.</em></p> <p><em>Established in 1956, Bonfiglioli operates worldwide in 20 countries and 18 production facilities, with a wide network comprising 550 distributors and over 5.000 employees.</em></p> <p><em>Excellence, innovation and sustainability are the drivers behind our growth as a company and team.</em></p> <p> </p> <p>We are seeking a <strong>Senior Customer Application Engineer</strong> to join our team in Calderara di Reno (BO).</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MISSION</b></H2> </div><div><p> </p> <p>Ensure technical support to Sales function in technical pre-sales and post-sales activities, evaluating and selecting the best technical solutions that meets customer needs, managing the whole life-cycle of the customized drive solutions, from the design to testing and post sales customer technical services related to repair activities.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>MAIN RESPONSABILITIES</b></H2> </div><div><p> </p> <p><strong>Product Development Strategy</strong></p> <ul style="list-style-type:disc"> <li>Contributes to the development of local business by analyzing the market needs and ensuring the identification of the best technical solutions to meet the customer needs, according to a framework of guidelines, processes and procedures set by HQ</li> </ul> <p> </p> <p><strong>Pre-sales technical support</strong></p> <ul style="list-style-type:disc"> <li>Provides support to Sales in analyzing Customer requests during the pre-order phase and propose the most suitable products configuration according to technical needs and in line with group strategies</li> </ul> <p> </p> <p><strong>Application Engineering</strong></p> <ul style="list-style-type:disc"> <li>Manage the whole life-cycle of the customized drive solutions trough the validation of technical and economics feasibility analysis , and products’ technical documents (technical Drawings, Bills of Material,…)</li> <li>Ensures proper accountability over pull project (“client-driven”) management and execution of special products/solutions working closely with HQ (R&D and BU Project Office & Product Launch) in the elaboration of technical feasibility studies, contributing to the product development process</li> </ul> <p> </p> <p><strong>Product cus</strong><strong>tomization</strong></p> <ul style="list-style-type:disc"> <li>Provides support to Operations in defining processes and production methods to delivery products with specific technical requirements</li> </ul> <p> </p> <p><strong>Post-sales technical Support</strong></p> <ul style="list-style-type:disc"> <li>Ensures the analysis and the management of customer claims and brought non-conforming product and processes to the attention of Operation function for the action and the creation of best practices</li> <li>Resolution of technical problems directly on customer site</li> </ul> <p> </p> <p><strong>People Management</strong></p> <ul style="list-style-type:disc"> <li>Ensure an effective management of assigned employees, by providing them proper guidance, training and development, according to all policies and procedures defined at company level</li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>REQUIREMENTS</b></H2> </div><div><p> </p> <ul style="list-style-type:disc"> <li>Degree or technical diploma in Electronics, Electrical Engineering, Mechatronics, or a related field</li> <li>Technical background in electronics/electrical engineering, preferably with experience on inverters or automatic/industrial machinery</li> <li>Previous experience in technical roles</li> <li>Ability to effectively communicate with clients and explain technical solutions in a clear and structured way</li> <li>Availability to travel across Italy (mainly Northern Italy)</li> <li>Knowledge of English language</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>COMPENSATION PACKAGE</b></H2> </div><div><p>The annual compensation range for this position is € 63,000 - € 70,000, with additional benefits where applicable.</p> <p>This compensation range has been determined based on objective and gender-neutral criteria, including the scope of the role, required skills, relevant professional experience, qualifications, and level of responsibility.</p> <p>Additional information regarding compensation, benefits, and career progression criteria will be provided during the recruitment process.</p> <p> </p> <p>Location: Calderara di Reno.</p> <p> </p> <p>We are an Equal Opportunity Employer. All qualified applicants will receive consideration for Employment without any discrimination.</p></div></div></div>