About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview</H2> </div><div><p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">The </span><span style="font-size:11.0pt">Broker Credit Control team</span><span style="font-size:11.0pt"> is responsible for delivering a quality service to our broker partners while fostering close working relationships with supporting business units, in addition to delivering profitable business results in line with broker channel targets. </span></span></span></p> <p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:10.5pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">The successful candidate will provide support to the Credit Control Team Lead in the daily receipting of broker payments and other accounts receivable tasks.</span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Develop and manage excellent relationships with Broker Panel, Broker Channel, internal staff, particularly colleagues in Broker Channel, Direct, Underwriting, Direct Debit Unit and Finance</span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Respond to all telephone and or e-mail enquiries from Brokers promptly and effectively. </span><span style="font-size:11.0pt">Engaging with both the Broker, BDM’s and underwriters to minimise queries and resolve any efficiently and promptly. </span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Daily management of the Broker bank account, to include receipting, allocating payments and reconciling accounts. </span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Responsibility and management of issuing Broker statement, Cancellation Notices and pursuing all overdue items both monthly and ad hoc.</span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Provide monthly reports to Head of Broker Business and Financial Control.</span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Submission and management of raising invoices, producing purchase orders and requesting payments on an invoice accounting system for both Broker and Underwriting functions.</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Ensure any issues arising are dealt with in accordance with FBD standards and that where appropriate issues are escalated in a timely fashion. </span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Develop and maintain good relationships with FBD internal departments in order to deliver a high standard of Broker service and support. </span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Provide regular input into management business performance and service reports </span></span></span></span></li> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Any other duties/responsibilities as may be reasonably assigned by the Credit Control Team Lead or Head of Broker Business in line with business unit or company requirements. </span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt">Leaving Certificate or equivalent and/or a relevant third level qualification</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Experiences</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt"><span>Previous experience in an accounts receivable or financial services role preferred but not essential </span></span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt"><span>Previous experience in a broker facing or general insurance industry role preferred but not essential</span></span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-size:11.0pt"><span>1-3 years previous experience in a busy office environment is essential </span></span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2> </div><div><ul style="margin-bottom:11.0px"> <li><span style="font-size:10.5pt"><span><span><span style="font-family:Calibri, sans-serif">A proactive and energetic approach with the ability to work on own initiative, and as part of a team, in order to achieve department deadlines</span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span><span style="font-family:Calibri, sans-serif">Strong organisational and administrative skills with a disciplined approach to tasks/duties</span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span><span style="font-family:Calibri, sans-serif">Strong analytical and problem-solving skills </span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span><span style="font-family:Calibri, sans-serif">Excellent interpersonal skills with demonstrated record in building working relationships with a wide range of internal and external stakeholders</span></span></span></span></li> <li><span style="font-size:10.5pt"><span><span><span style="font-family:Calibri, sans-serif">Proficiency in all Microsoft Office packages </span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">MCC</H2> </div><div><ul type="disc"> <li>Problem Solving </li> <li>Customer Focus </li> <li>Cultivating Relationships</li> <li>Leading Self </li> <li>Management of Information and Data Analysis </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Footer</H2> </div><div><p style="margin-bottom:11.0px;text-align:justify"><span style="font-size:10.0pt;font-family:verdana, geneva, sans-serif">This role will be based in our Head Office - Dublin 12. We currently operate a hybrid model of 2 days in the office and 3 days working from home.</span></p> <p> </p> <p>This role sits within the pay grade A within FBD's Underwriting Department. </p> <p> </p> <p>FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.</p> <p>We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.</p></div></div></div>