About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview</H2> </div><div><p style="margin-bottom:10.0px;text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">The primary function of the Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention </span></span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><p style="margin-bottom:10.0px;text-align:justify"><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Working closely with and reporting to a Team Leader and Support Manager, you will be results focused and your key responsibilities will include:</span></span></span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBD’s customer care ethos</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Delivery on agreed targets for new business and retention through the use of selling and retention skills </span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Execution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectation</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Optimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business units</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Handling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organization</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Working closely with team colleagues to collectively achieve overall targets set</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Ensuring all systems and procedures as lady down by the Company are complied with</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Accruing and maintaining comprehensive up to date knowledge and information of the Company’s Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate</span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif">Carrying out such duties as management may require from time to time</span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><ul> <li style="text-align:justify"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="color:black">Leaving Certificate or equivalent and/or a relevant third level qualification.</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Competencies</H2> </div><div><p style="margin-bottom:10.0px"> </p> <ul> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Customer focused</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Excellent communication & organisational skills</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Previous sales or customer service experience</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Proactive, energetic approach and positive outlook</span></span></li> <li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Proficient in MS Office Suite- MS Word, Excel, Powerpoint</span></span></li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">MCC</H2> </div><div><ul> <li>Develop and maintain customer relationships</li> <li>Ambitious</li> <li>Target driven & results orientated</li> <li>Problem solving</li> <li>Influencing and negotiation</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Footer</H2> </div><div><p>This role sits within the pay grade A of the Commercial Department. </p> <p>FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.</p> <p>We are dedicated to fostering a diverse, equitable, and inclusive workplace where everyone is encouraged to bring their whole, authentic self to work. Our approach to inclusion is embedded in our hiring practices, pay structures, leadership development, and workplace policies. At FBD, we believe that when our people feel valued and supported, they thrive, and so does our business. We are proud to foster a culture of collaboration, respect, and shared success at every stage of your career.</p></div></div></div>