About this role
<p>The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region.</p> <p><strong><u>Responsibilities</u></strong></p> <p><strong>Planning</strong></p> <ul> <li>Plan for development activities and provide effort estimates.</li> </ul> <p> </p> <p><strong>Requirement Gathering</strong></p> <ul> <li>To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements.</li> </ul> <p> </p> <p><strong>Create Technical Impact Analysis</strong></p> <ul> <li>Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions.</li> <li>Design technical solutions based on Functional Specification Document.</li> </ul> <p> </p> <p><strong>Development & Testing</strong></p> <ul> <li>Build solutions based on Technical Specification and conduct unit tests to ensure quality of development.</li> <li>Configure Fenergo platform modules (KYC, AML, Onboarding, Client Due Diligence) to meet business and regulatory requirements.</li> <li>Customize workflows, data models, rules engines, UI components, and product logic using Fenergo’s configuration tools.</li> <li>Work with business analysts to interpret requirements and translate them into technical Fenergo configuration tasks.</li> <li>Collaborate with integration developers on APIs and data mapping between Fenergo and upstream/downstream systems</li> <li>Participate in version upgrades and ensure smooth migration of configuration components.</li> <li>Provide post-implementation support for configuration issues, enhancements, or optimizations.</li> <li>Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test.</li> </ul> <p> </p> <p><strong>Create Release Documents</strong></p> <ul> <li>Create or review documents related to system release or deployment.</li> </ul> <p> </p> <p><strong>Incident support</strong></p> <ul> <li>Provide technical support in resolving incidents. Conduct root cause analysis.</li> </ul> <p> </p> <p><strong>BAU support</strong></p> <ul> <li>Provide day-to-day support and maintenance of critical business applications.</li> <li>Monitor application performance, troubleshoot issues, and ensure timely resolution.</li> <li>Manage and resolve incidents, service requests, and user queries related to the application.</li> <li>Perform bug fixes, patches, and application upgrades.</li> <li>Document incidents, solutions, and support processes for knowledge sharing.</li> <li>Perform root cause analysis for recurring issues and recommend improvements.</li> <li>Ensure compliance with SLAs (Service Level Agreements) and ITIL processes.</li> <li>Support application deployments, testing, and validation activities.</li> <li>Liaise with stakeholders to understand application functionality and provide effective support.</li> <li>Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables.</li> <li>Timely escalate issues to PM of any challengers and issues.</li> <li>All other duties and tasks as assigned.</li> </ul> <p> </p> <p><strong><u>Requirements</u></strong></p> <ul> <li>Bachelor’s degree in computer science or information technology.</li> <li>5- 10 years' experience in software development using .Net technologies, preferably C#.Net.</li> <li>Good to have Python experience in ETL.</li> <li>Experience working in a bank or financial institution is preferred.</li> <li>Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure.</li> <li>Hands-on experience in developing Azure Functions, Azure messaging computes.</li> <li>Good knowledge in SDLC methodologies (Waterfall and/or Agile).</li> <li>Good presentation, communication, and coordination skills.</li> <li>Proactive and self-motivated.</li> <li>Proven track record of team leading experience.</li> <li>Ability to contribute individually and collaborate well in a team.</li> <li>Strong sense of accountability and ownership.</li> <li>Good to have CLM domain knowledge.</li> <li>Good to have Fenergo product knowledge.</li> </ul>