About this role
<p><strong>Responsibilities</strong></p> <p>Regional Operations & Governance:</p> <ul> <li>Lead initiatives to improve operational efficiency and effectiveness across the APAC region</li> <li>Develop and implement standardized operational procedures and frameworks for overseas offices</li> <li>Strengthen regional governance in line with Head Office policies and standards</li> </ul> <p>Head Office Alignment & Liaison:</p> <ul> <li>Act as a primary liaison between APAC offices and Japan Head Office, ensuring alignment of strategy, execution, and governance</li> <li>Interpret Head Office policies, internal rules, and expectations, and translate them into actionable guidance for overseas offices</li> <li>Represent regional perspectives while maintaining credibility and trust with Head Office stakeholders</li> </ul> <p>Risk Management & Compliance:</p> <ul> <li>Support regional compliance initiatives by working closely with Risk Management, Compliance, Legal, and Audit functions</li> <li>Contribute to the enhancement of Operational Risk Management practices, including Third-Party Risk Management (TPRM), outsourcing governance, and processing risk control</li> <li>Coordinate responses to Head Office audits, internal inspections, and regulatory-driven initiatives where Japan Head Office involvement is required</li> </ul> <p>Cross-functional & Regional Coordination:</p> <ul> <li>Collaborate with IT, Operations, Risk, Legal, Compliance, and business teams across multiple jurisdictions</li> <li>Facilitate alignment among stakeholders with differing priorities, ensuring timely execution of strategic initiatives</li> <li>Serve as a central coordination or secretariat function for region-wide or Head Office–driven projects</li> </ul> <p> </p> <p><strong>Requirements</strong></p> <ul> <li>Bachelor’s degree in business, finance, economics, or a related discipline</li> <li>Approximately 10–15 years of experience in banking, financial services, or a closely related industry</li> <li>Solid hands-on experience in operations planning, governance design, process improvement, or regional project coordination</li> <li>Experienced in liaising with Japan-based Head Office, with involvement in: <ul> <li>Formulation, interpretation, or implementation of Head Office policies, frameworks, or internal rules</li> <li>Coordination with multiple Head Office control functions (e.g. Operations Planning, Risk Management, Compliance, Audit, IT governance)</li> </ul> </li> <li>Demonstrated understanding of Japan Head Office governance structures and approval processes, including consensus building and multi-layer stakeholder alignment</li> <li>Proficiency in the Japanese language as the role requires interpretation of instructions and documents as well as communicate and liaising with Tokyo Head Office </li> <li>Strong understanding of governance, compliance, and risk management frameworks, with emphasis on: <ul> <li>Operational Risk Management</li> <li>Third-Party Risk Management (TPRM)</li> <li>Outsourcing governance and processing risk</li> </ul> </li> <li>Prior exposure to Japan-related regulatory, audit, or internal inspection matters is preferred</li> <li>Proven ability to operate effectively in a matrix, multi-cultural, and multi-jurisdiction environment</li> <li>Strong stakeholder management skills, with experience balancing Head Office expectations and regional realities</li> <li>Ability to work independently, take ownership, and function as a trusted coordinator across functions</li> <li>Comfortable operating in environments with ambiguity, informal coordination, and evolving requirements</li> </ul> <p> </p><p>n.a.</p>