About this role
<p>People Management<br>• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.<br>Risk & Compliance<br>• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour.<br>• To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.<br>• Timely reporting of potential/actual breaches to the respective departments and branches.<br>• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.<br>Operations & Controls<br>• Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.<br>• To perform end to end daily transaction processing, verifying and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.<br>• Provides day to day support and advice in the department for transactional activities.<br>• Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer<br>enquiries, investigations and problem solving.<br>• Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.<br>• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when<br>required.<br>• Work closely with other respective operations team to resolve any exceptions or queries.<br>• Proactively share new ideas and concepts to improve operations process.<br>• To work effectively both independently and as part of a team with minimal supervision.<br>• To perform other duties as assigned by the Supervisor/Management from time to time.<br>• To cover the duties of staff members in the department in his/her absence.<br>• To support Bank activities interrupted by an emergency/crisis.</p>