About this role
<p>The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region.</p> <p><span style="text-decoration:underline"><strong>Responsibilities</strong></span></p> <ul> <li>Own the end-to-end design, development, and optimization of the CLM Manager middleware components.</li> <li>Drive enhancements and continuous improvements to support new business requirements, new country/branch rollouts, and cross-system integrations.</li> <li>Ensure middleware solutions are scalable, secure, resilient, and aligned to enterprise architecture standards.</li> <li>BAU support: Provide day-to-day support and maintenance of critical business applications.</li> <li>Monitor application performance, troubleshoot issues, and ensure timely resolution.</li> <li>Manage and resolve incidents, service requests, and user queries related to the application.</li> <li>Perform bug fixes, patches, and application upgrades.</li> <li>Document incidents, solutions, and support processes for knowledge sharing.</li> <li>Perform root cause analysis for recurring issues and recommend improvements.</li> <li>Ensure compliance with SLAs (Service Level Agreements) and ITIL processes.</li> <li>Support application deployments, testing, and validation activities.</li> <li>Liaise with stakeholders to understand application functionality and provide effective support.</li> <li>Planning: Plan for development activities and provide effort estimates.</li> <li>Requirement Gathering: To discuss and work with System Analysts to understand and analyze user/business/system functional requirements to determine the delivery requirements.</li> <li>Create Technical Impact Analysis: Conduct risk assessment to examine, evaluate existing vs. to-be processes, determine and identify any technical constraints and limitations to the proposed solutions. Design technical solutions based on Functional Specification Document.</li> <li>Development & Unit Testing: Build solutions based on Technical Specification and conduct unit tests to ensure quality of development.</li> <li>Create Release Documents: Create or review documents related to system release or deployment.</li> <li>Incident support: Provide technical support in resolving incidents. Conduct root cause analysis.</li> <li>System Testing: Support test activities to ensure all errors reported are resolved timely. Assist in integration test and user acceptance test.</li> <li>Guidance and coaching: Provide the necessary guidance and coaching to team members and vendor staff on timely and quality deliverables.</li> <li>Timely escalate issues to PM of any challengers and issues.</li> <li>All other duties and tasks as assigned.</li> </ul> <p> </p> <p><span style="text-decoration:underline"><strong>Requirements</strong></span></p> <ul> <li>Bachelor’s degree in computer science or information technology.</li> <li>5-7 years' experience in software development using .Net technologies, preferably C#.Net.</li> <li>Experience working in a bank or financial institution is preferred.</li> <li>Experience in deploying, and maintaining, cloud-native .Net applications on Microsoft Azure.</li> <li>Hands-on experience in developing Azure Functions, Azure messaging computes.</li> <li>Good knowledge in SDLC methodologies (Waterfall and/or Agile).</li> <li>Good presentation, communication, and coordination skills.</li> <li>Proactive and self-motivated.</li> <li>Proven track record of team leading experience.</li> <li>Ability to contribute individually and collaborate well in a team.</li> <li>Strong sense of accountability and ownership.</li> <li>Knowledge of CLM system is preferred. </li> </ul>