About this role
The Fraud Prevention Screening support is an integral part of the Value Added-Services and Managed Risk teams and will involve investigating potentially fraudulent orders for some of our largest customers. This will involve researching a high volume of suspect orders to identify and decline fraudulent orders before they are processed. A successful candidate is able to deliver accurate and efficient results, seeks to learn, is dependable, and is coachable.
Responsibilities
Review and evaluate transactions in order to identify fraudulent activityIdentify and assess key risk factorsAssess potential risk exposureUtilize several computer programs and tools to assess risk of on-line transactionsEscalate fraud trends to internal partners and merchantsDocument transactions to explain action takenAdhere to established Screening Management Guidelines and Expectations in order to meet and exceed performance expectations.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Bachelor’s degree or equivalent experience (typically requires a minimum of 2-5 years’ experience in Financial services industry and/or Customer Service environment.Customer service/Back office experience required. Prior experience in call center, banking or internet environments is preferred.Candidates with risk management experience are highly preferredStrong analytical skills with previous experience working with large volumes of data.Knowledge of online fraud prevention strategies.Demonstrated commitment to quality and accuracy.Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills requiredEnglish language proficiency required, with ability to communicate clearly in global, cross‑functional environments. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.