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Sales Associate, Cartier (LAX - Tom Bradley International Terminal) (Los Angeles, United States) @ DFS VENTURE SINGAPORE PTE LTD

Los Angeles, United StatesOnsiteFull-time
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About this role

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you&apos;ll be doing?</b></H2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">As a Cartier Sales Associate, you will be the brand ambassador providing a one-on-one luxury selling experience for our customers. You will work on the most important role in the sales floor and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets. This is an exciting opportunity to be a part of the team for our new Cartier store that opened earlier this year in LAX – Tom Bradley International Terminal!</span></span></p> <p> </p> <p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Selling via the Best Customer Experience</span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service. </span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Complete customer transactions in a professional and timely manner</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Identify customer’s temperaments and recommend products that suit their style</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Build clientele in a high-profile, high-volume location </span></span></span></span></li> </ul> <p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Floor and Product Presentation</span></span></p> <ul> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Ensure floor presentation meets or exceeds brand and DFS requirements</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Maintain reasonable stock levels of all merchandise in the department</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ideal Candidate</b></H2> </div><div><ul> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">2-5 years of experience in a one-to-one selling ceremony in luxury setting</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">2-4 years of experience in Luxury Jewelry Brand or comparable in Luxury Fashion House.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Demonstrated ability to identify, build a frequent long term active client book. </span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Comfort with daily usage to build long term individual sales growth through activity with Sales Force and My CIRCLE APP</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Ease with working in a highly involved coaching and development environment</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Ability to maintain Ambassador personal CXE selling behaviors, meeting Cartier Brand standard. Sharing passion through retention of Product heritage.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Attend with VIP Guest and meet sales expectations at Cartier High Jewelry Event bi-annual, minimum.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Demonstrated long term consistent elevated personal presentation and written communication and in person.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">The highest level of Teams Manship. Protecting the DFS and Cartier Brand image.</span></span></span></span></li> <li><span style="font-size:11.0pt"><span><span><span style="font-family:Calibri, sans-serif">Confidentiality with all Product and Client Sales including access to VIP client history.</span></span></span></span></li> </ul> <p> </p> <p><strong>Benefits:</strong></p> <ul> <li>Day One Health Benefits</li> <li>401k Plan Contributions</li> <li>Paid Time Off</li> <li>Paid Holidays</li> <li>Monthly Commission/Incentives</li> <li>Parking Reimbursement</li> <li>Employee Discounts</li> </ul> <p> </p> <p>This is an hourly non-exempt, union position with a starting pay rate of $24.50 per hour. Position is eligible for commission and benefits. </p></div></div></div>

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