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Vendor Brand Specialist, William Grant & Sons (LAX - Tom Bradley International Terminal) (Los Angeles, United States) @ DFS VENTURE SINGAPORE PTE LTD

Los Angeles, United StatesOnsiteFull-time
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About this role

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you&apos;ll be doing?</b></H2> </div><div><p style="margin-right:-1.0px"><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000"><span>As the Vendor Brand Specialist, you will be a brand ambassador for William Grant &amp; Sons, a premium spirits company, and a smiling face of DFS. You will work on a key role on the sales floor and be the first direct conduit between your brand and our customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets.</span></span></span></span></p> <p style="margin-right:-1.0px"> </p> <p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Selling via the Best Customer Experience</span></span></span></p> <ul> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Complete customer transactions in a professional and timely manner</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Identify customer’s temperaments and recommend products that suit their style</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum</span></span></span></li> </ul> <p> </p> <p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Floor and Product Presentation</span></span></span></p> <ul> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Ensure floor presentation meets or exceeds brand and DFS requirements</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Maintain reasonable stock levels of all merchandise in the department</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate</span></span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow</span></span></span> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ideal Candidate</b></H2> </div><div><ul> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">High School diploma or an equivalent combination of education and work experience sufficient to perform the essential functions of the job</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Minimum 2+ years in sales or customer service experience in a retail environment; luxury sales, spirits, wine experience or brand ambassador experience preferred </span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Comfortable with one-on-one elevated customer service; clienteling experience </span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Familiar with using the POS Terminal; with accurate and quick transaction handling ability </span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Able to work in a fast-paced, high-pressure environment</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">High energy level, have a positive approach to job and group responsibilities</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ability to work flexible hours / shifts, including weekends, nights and holidays.</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Secondary language speaking is beneficial, but not required</span></span></li> </ul> <p> </p> <p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Benefits:</span></span></p> <ul> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Day One Health Benefits</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">401k Plan Contributions</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Paid Time Off</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Paid Holidays</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Monthly Commission</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Uniform Allowance</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Parking Reimbursement</span></span></li> <li><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">Employee Discounts </span></span></li> </ul> <p> </p> <p><span style="font-size:11.0px"><span style="font-family:Arial, Helvetica, sans-serif">This is a union, non-exempt position with a base hourly rate of $24.50 and eligible for commission. </span></span></p></div></div></div>

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