About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What you'll be doing?</b></H2> </div><div><p>We are seeking a savvy people manager to join us as the Team Lead, Operations Support. You will be a helping hand to the Operations Support Manager in managing DFS’ store support function, which looks after all non-selling services such as the after sales service, complaints and store repairs etc. You will oversee the support function teams in their day to day jobs, and will serve as a key support to frontline Leaders-On-Duty (LOD) in resolving customer claims. </p> <p>Store Supplies Management</p> <ul> <li>Assist, source & manage Purchasing Orders (POs) for location equipment, services, store supplies and resources</li> <li>Manage all incoming invoices for AP Workflow processing </li> <li>Ensure proper coding of all invoices to the relevant cost centers</li> <li>Establish and maintain centralized systems and procedure reference manuals for key support role tasks in the location </li> <li>Train all new Sales Associates on cashiering procedures </li> <li>Review training need for existing Sales Associates and conduct refreshers as necessary</li> </ul> <p>Handle Customer Claims</p> <ul> <li>Support frontline and Leader-On-Duty (LOD) in resolving customer claims</li> <li>Review refund reconciliation and liaise with Loss Prevention for follow up </li> </ul> <p>Team Management</p> <ul> <li>Supervise all direct reports to ensure the smooth operation of the support functions (i.e. cashiering, after sales service) on a daily basis</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ideal Candidate</b></H2> </div><div><ul> <li>Secondary School, High School Diploma or equivalent </li> <li>2 years’ experience in cashiering and/or accounts payable; experience in leading and supervising teams preferred</li> <li>Solution-based, energetic, team oriented, ability to multi-task, composed under pressure </li> <li>Good leadership skills and able to work with a diverse team</li> <li>Proficiency in Microsoft Office applications</li> <li>Fluency in English language and other language(s) as required by location</li> <li>Hourly Rate from $25.25 to $37.85 </li> </ul></div></div></div>