About this role
<p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Be #InGoodHands with Metrobank!</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!</span></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Position Title: </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> Collections Associate (Midrange)</span></p> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Job Summary</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">The jobholder performs collection activities for mid-range (30–59 days) past due accounts. He/She is responsible for achieving set targets, meeting team standards, and complying with policies and procedures.</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">The position also assists the Collection Officer in monitoring the performance of external collection agencies through coordination, planning, and organizing to meet targets.</span></li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">He/She may also assist in motivating, monitoring, and disseminating information to the team.</span></li> </ul> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Specific Duties & Responsibilities</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Control delinquency of Mid-Range accounts </span></strong></li> </ul> <p style="margin:0.0in;text-align:justify;text-indent:0.5in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Conduct telephone calls to follow up payments from delinquent cardholders</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Obtain additional information on delinquent accounts from Metrobank group and other sources</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Negotiate restructuring of delinquent accounts</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Evaluate payment proposals beyond guidelines and recommend approval/disapproval</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Assist collection agencies on payment inquiries, client information, and payment computations</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Minimize risk and credit losses </span></strong></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Detect and block fraudulent accounts early and report to supervisor</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Block delinquent accounts to prevent further exposure</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Recommend accounts for early referral to collection agencies</span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Address customer issues </span></strong></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Process requests for updates (billing address, contact info) and forward to Collections Back Office</span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Refer complaints such as: (Unposted/misposted payments, Incorrect transactions, Late/non-receipt of SOA, Failed debit arrangements, Fee reversals, Disputed transactions, Evaluate and recommend approval/disapproval of waiver requests</span></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif">Perform other functions</span></strong></li> </ul> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Perform additional duties/projects such as: </span></p> <p style="margin:0.0in 0.0in 0.0in 0.5in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">(BORC, BCP, Cost Champion, Corporate Correspondent, Line Trainer, e-Champ)</span></p> <p style="margin:0.0in;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Qualifications:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Bachelor’s degree holder; preferably graduate of a business course</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Experience in banking or credit card collections is an advantage</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Good oral and written communication</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Proficient in MS Word, Excel, PowerPoint</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work overtime (including weekends/holidays) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work on shifting schedules</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work onsite 100%</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Other Details:</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Rank:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> Rank and File</span></p> <p style="margin:3.0pt 0.0in 10.0pt;text-align:justify;vertical-align:middle;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Unit:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> <span style="color:black">Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division</span></span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Location:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#222222"> </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> Pasay City</span></p>