About this role
<p style="margin:0.0in 0.0in 9.75pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Be #InGoodHands with Metrobank</span></strong></p> <p style="margin:0.0in 0.0in 8.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-family:Arial, sans-serif;color:#3c3c3c;background-color:white">Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. </span></p> <p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:11.0pt;line-height:107%;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white">With Metrobank, a meaningful life is within your reach!</span></p> <p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt 21.75pt;text-indent:-22.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Job Summary:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">The Cash Services Support Specialist (CSSS) - LASD is responsible for ensuring the completeness of submission of CMSU reports and consolidating the same. The CSSS – LASD is also responsible for scoping, and getting the confirmation of DPU serviceability and monitoring its 60-day validity. The CSSS – LASD shall also earmark peso and foreign currency cash assistance to other banks, escalate ITSP tickets for FLM to CMSUs thru email or phone call, close ITSP tickets resolved by CMSU via FLM, and validate the correctness of ACU Trip Tickets attached to the Statement of Account (SOA) against Service Summary Report on file.</span></li> </ul> <p style="margin:0.0in 0.0in 1.0E-4pt;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Role Exposure:</span></strong></p> <p style="margin:0.0in 0.0in 1.0E-4pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Earmarks Peso and foreign currency cash assistance to other banks based on approved credit line facility of banks, as provided by Financial Institutions Division (FID)</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Ensures completeness of submission and consolidates cost allocation database from SABs and CMSUs</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Gathers and prepares relevant reports from CMSUs when needed by the management </span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Ensures the completeness of the reports from CMSUs used in the preparation of performance review</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Consolidates the daily and monthly reports from CMSUs</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Escalates ITSP tickets for FLM to CMSUs thru email or phone call</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Closes ITSP tickets resolved by CMSU via FLM</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Scopes and confirms the serviceability of DPU for new clients who intend to avail DPU services or existing clients who wish to add new DPU site, revise frequency, etc.</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Monitors the 60-day validity of the DPU sites confirmed serviceable by CMSUs/SABs</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Receives sealed trip tickets and Service Summary Reports from CMSUs and SABs and forwards the same to the armored car service providers</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Validates the correctness of ACU Trip Tickets attached to the Statement </span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">of Account (SOA) against Service Summary Report on file</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Assists on DPU, ATM and armored car issues and ensures that all concerns are settled the soonest time possible</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Performs other related functions that may be assigned from time to time.</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt 21.75pt;text-indent:-22.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Qualifications:</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white">Candidate must possess at least a Bachelor's/College Degree</span></li> <li style="line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white">Business related course would be an advantage but not required</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Can work under pressure and with minimum supervision</span></li> <li style="color:#3c3c3c;line-height:normal;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif;background-color:white">Proficiency with MS Office Suite and strong organizational skills with attention to detail</span></li> </ul> <p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#2980b9"> </span></strong></p>