About this role
<p style="margin:0.0cm 0.0cm 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Be #InGoodHands with Metrobank!</span></strong></p> <p style="margin:0.0cm 0.0cm 8.25pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"><br>Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.<br><br>With Metrobank, a meaningful life is within your reach!</span></p> <p style="margin:0.0cm 0.0cm 8.25pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Position Title: </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"> Account Service Manager</span></p> <p style="margin:0.0cm 0.0cm 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"> </span></p> <p style="margin:0.0cm 0.0cm 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Job Summary</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white">Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations. </span></li> </ul> <p style="margin:0.0cm 0.0cm 9.75pt 36.0pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"> </span></p> <p style="margin:0.0cm 0.0cm 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Specific Duties & Responsibilities</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank’s existing policies and BSP regulations.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Assists in handling of transaction-related customer complaints and recommend solutions</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Performs other related functions that may be assigned from time to time.<br><br></span></li> </ul> <p style="margin:0.0cm 0.0cm 8.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Qualifications:</span></strong></p> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c">Preferably a graduate of a Business or Finance course.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c">At least 5 years of experience in Loans Operations Processing.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c">Background in Commercial Loans and/or Trade Transactions Processing is an advantage.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c">Must have a solid background in client or customer-facing roles and stakeholder management.</span></li> <li style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c">Effective communication, presentation, and negotiation skills.</span></li> </ul> <p style="line-height:normal;background-color:white;margin:0.0cm 0.0cm 8.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 8.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Other Details:</span></strong></p> <p style="margin:0.0cm 0.0cm 8.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Rank:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"> Junior Officer</span></p> <p style="margin:3.0pt 0.0cm 9.75pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db;background-color:white">Unit:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3c3c3c;background-color:white"> </span><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black;background-color:white">Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department</span></p> <p style="margin:0.0cm 0.0cm 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif;color:#3498db;background-color:white">Location:</span></strong><span style="font-size:10.0pt;line-height:107%;font-family:Arial, sans-serif;color:#222222;background-color:white"> Cauayan, Isabela</span></p>