Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Retail Experience Officer Job Summary The Retail Experience Officer is responsible for developing, implementing, and managing retail experience improvements and strategic direction, ensuring that the bank’s branches deliver a best-in-class and future-ready customer experience. He/She also serves as a Culture Champion, promoting and reinforcing the organization’s values, service excellence mindset, and customer-centric culture across all retail touchpoints. Specific Duties & Responsibilities: <ul style="margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm -22.5pt 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Leads in creating a smooth transition of tasks and deliverables from the Brand Marketing team to the actual Branches.</li> <li style="margin:0.0cm -22.5pt 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">In-charge of overall retail experience strategy.</li> <li style="margin:0.0cm -22.5pt 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Strategy and Planning: Develops and supports brand and institutional campaigns, Planogram development, Merchandising creation and innovation, and Regional retail experience support</li> <li style="margin:0.0cm -22.5pt 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Execution and Deployment: Production of merchandising materials, Delivery and deployment of materials, and Audit and monitoring of branch executions</li> </ul> Should be able to deliver other requirements of the team that will be assigned from time to time. Qualifications: <ul style="margin-top:0.0cm;margin-bottom:5.0pt"> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif">Possess a minimum of 5-10 years of relevant work experience, preferably within the financial industry</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">Strong communication, stakeholder managment, and negotiation skills for successful client relations</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">Demonstrated expertise in conceptualizing marketing strategies and a proven track record of effectively executing these strategies in alignment with the department's budget, timeline, and expectations</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">Exceptional project management skills, including the ability to coordinate and collaborate with cross-functional teams</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">Proficiency in leveraging marketing tools and technologies to enhance event outcome</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">A creative mindset with a keen eye for detail, ensuring that project leave a lasting impression</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;background-color:white;text-align:start;font-size:12.0pt;font-family:'Times New Roman', serif">Experience in post-project analysis and reporting to measure the impact and improve future strategies</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Strong advocate of customer-centric culture and service excellence</li> <li style="margin:0.0cm 0.0cm 5.0pt 0.0px;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif">Ability to influence and drive organizational culture across frontline teams</li> </ul> Other Details: Rank: Junior Officer Unit: Analytics, Brand, Communications and Technology Group / Corporate Affairs Division Location: GT Tower, Makati City

Retail Experience Officer (Makati, Philippines) @ MBTCHCM

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