About this role
<p><strong>Position Title: Remittance Services Assistant </strong></p> <p> </p> <p><strong>Job Summary: </strong></p> <p><strong> </strong></p> <p>Investigates various problems regarding the transmission of remittances and pertinent documents such as passbooks, certificates of time deposits, account opening documents; responds to inquiries and tracers from remitters, beneficiaries, foreign branches, subsidiaries, remittance tie-ups, correspondent banks and remittance centers.</p> <p> </p> <p>Attends to customer inquiries and sends data for the remittance feedback/confirmation through the inquiry/feedback system.</p> <p> </p> <p><strong>Role Exposure:</strong></p> <p><strong> </strong></p> <ul> <li>Investigates/processes tracers, amendments, and cancellations received from Foreign Branches/ Subsidiaries, correspondent banks, remittance tie-ups and domestic branches</li> <li>Entertains inquiries of clients from foreign banks, foreign subsidiaries and domestic branches via telephone or counter inquiries.</li> <li>Prepares replies to remittance inquiries/tracers of foreign branches and domestic branches.</li> <li>Encodes/upgrades/maintains a database system for ATMs, Passbook / Time Certificate of Deposit (TCDs) / Confirmation of Investment (COIs) of remitter of the Bank’s foreign branches/ subsidiaries</li> <li>Monitors/processes incoming passbooks/ TCDs/ COIs and signature cards for remitters of foreign subsidiaries.</li> <li>Reconciles statements of long outstanding payment instruction sent by correspondent banks regarding payment orders.</li> <li>Transmits daily feedback report on remittances to foreign branches/subsidiaries and remittance tie-ups.</li> <li>Print documents (Self Responding Tickets, telegraphic transfer, debit/credit memo, tickets, schedules and other remittances) for reversal and adjustment.</li> <li>Entertains/assists inquiries of foreign banks, foreign branches/ subsidiaries, tie-ups and domestic branches via telephone or over the counter inquiries regarding remittance.</li> <li>Encodes accounting entries in the Multi-Currency Account (MCA) system.</li> <li>Processes Certification of Inward Remittances on a per request basis.</li> </ul> <p><strong> </strong></p> <p><strong>Qualifications:</strong></p> <ul> <li>Graduate of any Business-related courses, preferably Economics, Accounting or Finance (Fresh Graduates)</li> <li>Strong quantitative and analytical skills</li> <li>Must have a pro-active approach to problem solving and the ability to meet tight deadlines</li> </ul> <p> </p> <p><strong>Other Details:</strong></p> <p>Rank: Rank & File</p> <p>Location: BGC, Taguig City</p>