About this role
<p>The Product Owner (PO) is responsible for defining, developing, and optimizing digital products of the bank. Working closely with a cross-functional team, the PO leads product discovery, defines clear and actionable requirements, and ensures alignment between business goals and user needs.<br>The PO serves as a bridge between business and tech – translating strategic goals into delivery-ready requirements. This role is expected to bring clarity to complex problems, manage delivery from scope to testing, and maintain a strong connection to both stakeholder priorities and user outcomes. The ideal candidate is highly accountable, detail oriented, and motivated by the opportunity to build meaningful digital experiences.</p> <p> </p> <p><strong>Specific Duties & Responsibilities</strong></p> <p> </p> <p>Product Ownership</p> <ul> <li>Lead product discovery and stakeholder engagement to define the product vision, business objectives, and key success metrics for assigned projects</li> <li>Act as the day-to-day point of contact for business unit partners to align on scope, clarify requirements, and manage expectations</li> <li>Own and manage the product roadmap for the initiative, aligning priorities with strategic direction and business expectations</li> <li>Write and maintain epics that clearly define the product’s high-level functionality and captures the end-to-end customer experience</li> <li>Develop and maintain a prioritized product backlog, ensuring user stories and acceptance criteria are complete, testable, and accurately reflect the product requirements</li> <li>Serve as the voice of the customer and translate customer insights and research into actionable requirements</li> <li>Collaborate with cross-functional teams to deliver cohesive, end-to-end solutions</li> <li>Lead user acceptance testing (UAT) activities, confirming deliverables meet intended requirements and align with stakeholder expectations</li> </ul> <p> </p> <p>Product Delivery & Execution</p> <ul> <li>Ensure requirements are delivered on time and are ready for development at the start of grooming</li> <li>Proactively manage blockers, risks, and scope changes to keep delivery timelines intact</li> <li>Collaborate closely with the PO Lead, Delivery Manager, and other POs to align dependencies and manage shared priorities</li> <li>Participate in project rituals and checkpoints – across both agile and waterfall efforts – to provide input, clarify requirements, and support progress tracking</li> <li>Maintain a high standard of quality by verifying the deliverables meet both business intent and technical feasibility</li> </ul> <p> </p> <p>Product Performance & Continuous Improvement</p> <ul> <li>Monitor and analyze product performance using KPIs, analytics, and feedback loops</li> <li>Collaborate with support and operations teams to address issues in production and identify enhancement opportunities</li> <li>Participate in research or retrospectives to capture learnings for future product development</li> <li>Proactively identify opportunities, together with business unit partners, to enhance the product and deliver sustained value over time</li> </ul> <p> </p> <p><strong>Background</strong></p> <ul> <li>Bachelor’s degree in Business, Technology, Design, or related field</li> <li>3-5 years of experience in product ownership or management or digital product development</li> <li>Familiarity with Agile practices and working in hybrid delivery environments (agile/waterfall)</li> <li>Strong customer-centric mindset and critical thinking skills</li> <li>Excellent written and verbal communication skills</li> <li>Comfortable managing multiple priorities with high accountability and attention to detail</li> <li>Effective collaborator with the ability to work across functions and delivery models</li> <li>Proactive, resourceful, and committed to continuous improvement</li> </ul> <p> </p> <p><strong>Additional Qualities</strong></p> <ul> <li>Experience working on digital platforms in banking, fintech, large-scale platform initiatives, or as an entrepreneur</li> <li>Familiarity with project tools such as Azure and Figma or similar</li> <li>Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively</li> <li>High degree of organization and personal accountability</li> <li>A natural curiosity for how things work and a drive to improve products over time</li> <li>Enthusiasm for collaborating across teams and learning from peers</li> </ul>