Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Branch Operations Officer Job Summary: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Handles daily operations of the branch inn accordance with established policies, internal control and compliance to risk and regulatory requirements</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Executes timely service to all customers and leads the capability building of the Customer Service Representatives (CSRs)</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Helps the Branch Head achieve the business and profitability objectives of the branch</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Identifies and contacts potential customers in order to generate new business</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Demonstrates thoroughness and accuracy when accomplishing a specific task through concern for all areas involved</li> <li style="line-height:normal;margin:0.0in 0.0in 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Understands and uses modern technology effectively</li> </ul> Role Exposure: <ul style="margin-top:0.0in;margin-bottom:1.0E-4pt"> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Strong leadership and interpersonal skills</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Excellent communication and decision-making abilities</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">High ethical standards, integrity, and professionalism</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Able to work under pressure and handle multiple tasks</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Physically and mentally fit to meet operational and client service demands</li> </ul> Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Master’s degree or relevant post- graduate studies is as advantage</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity</li> <li style="line-height:normal;margin:0.0in 0.0in 1.0E-4pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards</li> <li style="line-height:normal;margin:0.0in 0.0in 8.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif">Experience in customer complaint resolution, cross-selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable.</li> </ul> Other Details: Rank: Junior Officer Business Unit: --Central Metro Manila Region Office Location: --Office of Central Metro Manila Area II (Sta. Cruz, Binondo, Quiapo, Sta. Mesa or Sampaloc Area)

Branch Operations Office - Central Metro Manila Area I (Manila, Philippines) @ MBTCHCM

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