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Position Title: Recoveries Specialist Job Summary <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">The position is responsible for managing assigned collection agencies and ensuring that flow rates, lagged and coincident delinquencies of 90-179 days past due accounts (dpd) accounts are within desired parameters, minimizing gross credit loss while maximizing recoveries from written-off accounts</li> </ul> Specific Duties & Responsibilities Acquires ownership of 90+ days past due accounts or from the time these are endorsed to the assigned agency by practicing proactive agency management <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Manages external collection agencies, ensuring that:</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Monthly Recoveries targets are met</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Flow rate and collection rate targets are met; Help monitor delinquency levels within projected standards and minimize credit losses</li> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif">Accounts under litigation are properly handled as evidenced by court case updates</li> </ul> Monitors strictly and efficiently collection/payment system in place <ul> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Manages agency inventory to ensure that endorsements are maximized</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Conducts agency visits to establish close monitoring and coordination and ensure that a visit report is submitted within the agreed turn around time</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Conducts audit to ensure that all recovery activities performed by the agency are within guidelines at all times. For any breaches, ensure these are documented and corrective and preventive actions are in place</li> </ul> - Conducts a robust bi-annual Business Review for assigned collection agencies <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Puts the use of standard discounting and factor rate tables in place to facilitate collection</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ensures timely submission of commission schedules and requests for Cashier’s Order cheques due the collection agencies</li> </ul> Maximizes collection/recovery: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Assists customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Attends to walk-in clients</li> </ul> - Monitors maturing PTPs of cardholders with payment arrangements by calling the cardholders and/or collection agency handling the account - Recommends and assists in litigation to achieve maximum collection by evaluating accounts which can potentially go into litigation Reinforces service standards in all interactions with cardholders. Ensure that: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Requests for waiver/reversal of charges are acted upon immediately, after making the necessary recommendations</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Agency queries/concerns are addressed, i.e. updated account balance, new contact numbers and addresses, payment proposals</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Handles complaints received from cardholders and ensure resolution within standard TAT</li> </ul> <ol style="margin-bottom:0.0in;margin-top:0.0px" start="5"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Perform back office functions including but not limited to: (5%)</li> </ol> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Prepares reversal requests for account balances of fully paid accounts;</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Endorses review, returns and tagging of accounts.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Handles of post dated checks</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Submits various status reports</li> </ul> Perform other functions which may be assigned from time to time Qualifications: <ul> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree holder; preferably graduate of business course</li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"> At least 1 year of collections experience preferably from credit card company, bank or collection agencies </li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"> Knowledge on collection system and policies/procedures is an advantage </li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"> Proficient in the following Microsoft applications: Word, Excel and PowerPoint </li> <li style="text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif">Willing to work onsite 100%</li> </ul> Other Details: Rank: Rank and File Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division Location: Pasay City

CBS - RECOVERIES SPECIALIST (Pasay, Philippines) @ MBTCHCM

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