About this role
<table style="width:1815.0px" cellspacing="0" cellpadding="0"> <tbody> <tr> <td> <div><span id="externalJobDescriptionTitle"><br>External Job Description</span> <div id="externaljobDescription" tabindex=""> <p><strong>Be #InGoodHands with Metrobank!</strong></p> <p>Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.</p> <p>With Metrobank, a meaningful life is within your reach!</p> <p> </p> <p><strong>Position Title: </strong> Collections Associate</p> <p> </p> <p><strong>Job Summary:</strong></p> <p>The Collections Associate perform collection activities for overlimit and front end (1-29 days) past due accounts. He/She is also responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.</p> <p> </p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li style="list-style-type:disc"> <p>Keep balances within approved credit limit and control delinquency of assigned group of accounts within set standards</p> <ul> <li style="list-style-type:disc"> <p>Conduct telephone calls to follow up payment from overlimit or delinquent cardholders.</p> </li> <li style="list-style-type:disc"> <p>Obtain additional contact information from other mediums (MBTC & its subsidiaries, directories, etc.)</p> </li> </ul> </li> <li style="list-style-type:disc"> <p>Minimize Risk and Credit Losses</p> <ul> <li style="list-style-type:disc"> <p>Detect and block possible fraud at an early stage to prevent further usage and report the case to the immediate supervisor.</p> </li> <li style="list-style-type:disc"> <p>Block overlimit or delinquent accounts to prevent further exposure.</p> </li> </ul> </li> <li style="list-style-type:disc"> <p>Address various customer issues</p> <ul> <li style="list-style-type:disc"> <p>Receive requests for change of billing addresses and other contact information from cardholders and forard to Collections Back Office for maintenance</p> </li> <li style="list-style-type:disc"> <p>Refer complaints on uposted/misposted payments, mispoted transactions, non/late receipt of statements of account, unsuccessful debit arangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action.</p> </li> <li style="list-style-type:disc"> <p>Evaluate and recommend approval/disapproval of requests for waiver of charges</p> </li> </ul> </li> <li style="list-style-type:disc"> <p>Perform other function that may be assigned from time to time</p> </li> </ul> <p> </p> <p><strong>Qualifications:</strong></p> <ul> <li style="list-style-type:disc"> <p>Bachelor’s Degree Holder</p> </li> <li style="list-style-type:disc"> <p>Experience in bank or credit card collections is an advantage</p> </li> <li style="list-style-type:disc"> <p>Good oral & written and communication skills.</p> </li> <li style="list-style-type:disc"> <p>Proficient in the following Microsoft applications: Word, Excel and PowerPoint.</p> </li> <li style="list-style-type:disc"> <p>Must be detail-oriented with superior follow through capabilities.</p> </li> <li style="list-style-type:disc"> <p>Strong inter-personal skills as the job holder will be dealing with various internal and external customers.</p> </li> <li style="list-style-type:disc"> <p>Willing to work overtime on weekdays, weekends, and/or holidays. (if necessary)</p> </li> </ul> <p> </p> <p><strong>Other Details:</strong></p> <p><strong>Rank:</strong> Rank and File</p> <p><strong>Unit:</strong> Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division</p> <p><strong>Location:</strong> Pasay City</p> </div> </div> </td> </tr> </tbody> </table> <p> </p>