About this role
<p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-21.25pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db">Be #InGoodHands with Metrobank!</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 7.1pt;text-align:justify;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!</span></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-35.45pt;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <h1 style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-21.25pt;background-color:white;font-size:24.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db">Position Title: </span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Admin Operations Manager (Enablement and Support Manager)</span></strong></h1> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-21.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db">Key Responsibilities:</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-21.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db"> </span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-21.25pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif">Team Leadership</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 43.1pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif"> </span></strong></p> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 9.4667px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Lead and mentor a high-performing team of enablement and support officers and operational excellence officers, with the ability to back-up functions when needed.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 9.4667px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Foster a positive and collaborative work environment that encourages creativity and innovation.</span></li> </ul> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Recruit, hire, and onboard talented individuals to strengthen the team.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Design and conduct training on business operations processes to Division team members</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Learn, imbibe and practice the Bank’s mission and vision, and, the Division’s identity and values.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Manage Enablement and Sup</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">port functions, primarily but not limited to, request fulfillment, budget planning and management, asset accountability monitoring, vendor management, Division compliance, and employee engagement support.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Oversee the enablement and support function and continuous improvement initiatives for Division processes and capability</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Perform back-up function for Business Systems support processes, whenever necessary (e.g. during team member trainings and scheduled/emergency leaves)</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Business operations process development, enhancement, and compliance</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Design, review and improve policy, processes, template/tools on business operations processes</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif">Align business operations processes with the relevant regulation and bank policies, raising any required <span style="color:black">changes through the appropriate channels and authorities</span></span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Effectively engage with the appropriate bank internal partners foe business operations policy, processes and requirements</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Ensure early escalation and management of the Division’s compliance risks and issues</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Strategic Planning</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Develop and execute a comprehensive operational strategy aligned with the overall business objectives.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Identify opportunities for process improvement and innovation to enhance efficiency and effectiveness.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Collaborate with Management and cross-functional teams to establish clear process improvement goals and performance metrics.</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Vendor and Internal Partners Relationship Management</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt -7.1pt;text-align:justify;text-indent:21.3pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Build and maintain strong relationships with key stakeholders, including vendors, business partners, and internal teams.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Identify, select, and manage external vendors and suppliers.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Monitor vendor performance and address any issues or concerns.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Ensure vendor compliance with regulatory requirements and internal policies.</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Financial and Risk Management</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Develop and manage the Division’s budget, including resource allocation and cost control.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Monitor financial performance and identify opportunities for cost optimization.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Prepare accurate financial reports and forecasts.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Assess and mitigate potential risks that may impact the Division and business operations.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Develop and implement contingency plans to address unforeseen challenges.</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black">Regulatory Compliance</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt;text-align:justify;text-indent:14.2pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black"> </span></strong></p> <ul style="list-style-type:circle;margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Ensure adherence to all relevant regulatory requirements, including data privacy, cybersecurity, and industry-specific regulations.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Stay updated on regulatory changes and industry best practices.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Collaborate with legal and compliance teams to implement necessary controls and procedures</span></li> </ul> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-14.15pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db">Qualifications:</span></strong></p> <p style="margin:0.0cm 0.0cm 1.0E-4pt 1.0cm;text-align:justify;text-indent:-14.15pt;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3498db"> </span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:1.0E-4pt"> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree (MBA or Master's in a relevant field) a plus but not required.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">5+ years of experience in a business operations or project management role within the technology or financial services industry.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Proven track record of leading and managing cross-functional teams for business operations functions.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Strong analytical and problem-solving skills.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Excellent communication and interpersonal skills.</span></li> <li style="margin:0.0cm 0.0cm 1.0E-4pt 13.8666px;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:white">Experience in vendor management and contract negotiation.</span></li> </ul>