About this role
<p style="text-align:justify;margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Be #InGoodHands with Metrobank!</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;font-family:Arial, sans-serif">Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!</span></p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Position Title: </span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"> Collections Inbound Specialist</span></p> <p style="margin:0.0in 0.0in 9.75pt;text-align:justify;line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Job Summary</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> <p>The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.</p> </li> </ul> <p style="margin:0.0in 0.0in 10.0pt 0.5in;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Specific Duties & Responsibilities</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3c3c3c">Bachelor’s degree holder; preferably graduate of business course</span></li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3c3c3c">At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies</span></li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3c3c3c">Proficient in the following Microsoft applications: Word, Excel and PowerPoint</span></li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 0.0in 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3c3c3c">Working knowledge of collection systems and policies/procedures is an advantage</span></li> <li style="line-height:normal;background-color:white;margin:0.0in 0.0in 10.0pt 0.0px;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:#3c3c3c">Experience in handling inbound and customer service calls</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Qualifications:</span></strong></p> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Bachelor’s degree holder; preferably graduate of a business course</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Experience in banking or credit card collections is an advantage</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Good oral and written communication</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Proficient in MS Word, Excel, PowerPoint</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work overtime (including weekends/holidays) </span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;font-family:'Segoe UI', sans-serif">Willing to work on shifting schedules</span></li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:15.0pt;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:'Segoe UI', sans-serif">Willing to work onsite 100%</span></li> </ul> <p style="margin:0.0in;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Other Details:</span></strong></p> <p style="text-align:justify;margin:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;font-family:Arial, sans-serif;color:#3498db">Rank:</span></strong><span style="font-size:10.0pt;font-family:Arial, sans-serif"> Rank and File</span></p> <p style="margin:3.0pt 0.0in 10.0pt;text-align:justify;vertical-align:middle;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Unit:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif"> <span style="color:black">Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division</span></span></p> <p style="margin:0.0in 0.0in 10.0pt;line-height:115%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#3498db">Location:</span></strong><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif;color:#222222"> </span><span style="font-size:10.0pt;line-height:115%;font-family:Arial, sans-serif">Pasay City</span></p>