Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Job Summary Responsible in processing reconciliation, investigation and resolution of complaint of MBTC and other banks cardholders’ transactions passing through own ATM/CAM/CRM terminals as well as inter-subsidiary and BancNet including bank’s own e-channels within the prescribed TAT. Specific Duties & Responsibilities <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Daily monitoring & investigation of various international acquiring (VISA and Mastercard) chargeback/complaints received through CIMS-ITSP, VISA Online and Mastercard-Mastercom. Ensure resolution/closure within required TAT with no breached item.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Daily monitoring & investigation of various chargeback/complaints for MBTC credit card cash advance received from Metrobank Credit Card unit via e-mails. Ensure resolution/closure within required TAT with no breached item.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Preparation of daily Summary of Adjustment, either for debit or credit to client’s account. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">At end of day, ensure all adjustments are posted (credited/debited) to clients’ accounts and coordinate with affected BOA for any unposted transactions.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Preparation and verification of electronic journal (EJ) file for chargeback/complaints that were confirmed successfully dispensed from MBTC ATMs. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Validate and re-assess chargeback/complaints through pre-arbitration or arbitration from other international banks. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Investigation of various ATM, CAM & CRM discrepancies, either overage/shortage, incurred and reported by branches/CMSUs. Ensure to provide status on the same day or within three (3) banking days upon receipt of the e-mail requesting for investigation/verification. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Investigation and verification of actual cash shortage, due to dispensed without debit, if any. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Ensure reply to all e-mails received daily.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Preparation of RIR, ITSP for ITG and Incident reports whenever necessary.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Monitor and ensure complete data for RFD MIS report within five (5) banking days after each reference month. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Preparation of weekly and monthly reports, if any. </li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Exercises and executes the check and balance of all investigation activities in consonance with bank’s policies and procedures.</li> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Participates in the testing of any automation project to assist the officer in-charge. </li> </ul> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;text-align:justify;line-height:normal;margin-top:0.0in;margin-right:0.0in;font-size:11.0pt;font-family:Calibri, sans-serif">Performs other functions that may be assigned from time to time.</li> </ul> Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Preferably with work experience in the banking industry.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Preferrably with reconciliation experience.</li> </ul> Other Details: Rank: Rank & File Unit: Branch Banking Sector / Branch Operations Support Group / E-Banking Division / Reconciliation and Fulfillment Department Location: GT Tower, Ayala Avenue corner H.V. Dela Costa Street, Makati City

E-Banking Support Specialist (Makati, Philippines) @ MBTCHCM

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