Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Deputy Head, Collections and Recoveries Division Job Summary <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"> The jobholder is responsible for managing delinquency and credit losses within plan. The scope of the responsibility includes in-house and third-party agent performance monitoring and optimization, formulation and implementation of collection strategies, and coordination with other concerned units/departments for issues that may impact on collections performance. </li> </ul> Specific Duties & Responsibilities <h3 style="margin:0.0in -22.5pt 0.0in 0.0in;text-align:justify;Times New Roman', serif;text-decoration:underline">Support the key performance indicators of the division, e.g., Service Indicator, accuracy, aging, efficiency, etc.</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Work with Credit Risk for the formulation, implementation and regular review of efficient risk-based collection strategies to address the changing risk profile of the portfolio. Identify and manage delinquency and overlimit drivers.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Creates effective strategies to maximize resources within his team and elicits cooperation/teamwork across other teams to ensure that all performance indicators are met; Follows through on strategies and changes strategy when necessary</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Drives and ensure successful implementation of various projects/initiatives such as collection system upgrades, outsourcing, discounting or incentive programs, etc.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Maximize in-house and external agent productivity and quality while managing overtime and other costs to achieve improvement in “cost to collect.”</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensure robust and timely monitoring of Collections and Recoveries Performance indicators.</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Provides regular updates to team, peers and supervisor</li> </ul> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Creates an environment of continuous process improvement</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensures that his team is properly capacitized at all times</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;Book Antiqua', serif">Monitoring resources and ensuring that these are fully optimized, within plan or budget</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;Book Antiqua', serif">Completion of tasks or projects that may be assigned to him</li> </ul> <h3 style="margin:0.0in -22.5pt 0.0in 0.0in;text-align:justify;Times New Roman', serif;text-decoration:underline">Performance of Control Functions </h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Creates control processes where risks are anticipated or identified; Escalates issues that may results to risk</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Conducts sampling of team member’s work, when necessary</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensures that his team members follow proper code of conduct </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensures that the division is always audit-ready</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Gives feedback to, and cooperates with, other departments </li> <li style="margin:0.0in 0.0in 0.0in 0.0px;text-align:justify;Book Antiqua', serif">Responsible for ensuring that a robust and fully functional Continuity of Business (COB) Plan is established </li> </ul> <h3 style="margin:0.0in -22.5pt 0.0in 0.0in;text-align:justify;Times New Roman', serif;text-decoration:underline"> </h3> <h3 style="margin:0.0in -22.5pt 0.0in 0.0in;text-align:justify;Times New Roman', serif;text-decoration:underline">Development of Staff and Officers</h3> <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Regular and evident coaching and mentoring of team mates to improve their skills; provides feedback that is timely, constructive and motivating</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Proper identification and development of personnel with high potential</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Creates a team that is motivated and has high employee satisfaction</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Gives rewards and recognition to deserving personnel</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Conducts semi-annual or annual Performance Appraisal that is objective and measurable</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Promote employee engagement</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensure succession plan is in place for each critical position </li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Ensures team member’s integrity through compliance to internal policies and company requirements</li> </ul> Qualifications: <ul> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Has at least seven (7) years of work-related experience and five (5) years of which managing a collections team.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Has a broad understanding of the different segments of the credit card business and the capacity to relate unit’s operations and performance metrics to the overall business of the company.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Strong network with collections agencies and credit card regulatory procedures.</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Strong working knowledge of MS Word and PowerPoint. Familiarity with other software application package such as MS Excel an advantage</li> <li style="text-align:justify;margin:0.0in 0.0in 0.0in 0.0px;Times New Roman', serif">Proficient in collection systems, policies/procedures and has fully developed negotiation skills</li> </ul> Other Details: Rank: Senior Officer Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division Location:Pasay City

CBS - DEPUTY HEAD, COLLECTIONS AND RECOVERIES DIVISION (Pasay, Philippines) @ MBTCHCM

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