About this role
<p><strong>Job Summary</strong></p> <p>The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.</p> <p><strong>Duties and Responbilities:</strong></p> <ul> <li>Problem solve with BU stakeholders</li> <li>Advocate for and be the voice of our customer in our product development process use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences</li> <li>Partner with Product Managers to influence product design and express / own the experience strategyCollaborate and create visual design and strategy for prototyping and pilot efforts</li> <li>Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations</li> <li>Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend</li> <li>Performs other duties as may be assigned from time to time.</li> <li>Serve as change agent by introducing best practices of P11 to enterprise</li> </ul>