About this role
<p><span style="color:cornflowerblue"><strong>Be #InGoodHands with Metrobank!</strong></span></p> <p>Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.</p> <p>With Metrobank, a meaningful life is within your reach!</p> <p> </p> <p> </p> <p><strong><span style="color:cornflowerblue">Position Title:</span> </strong> Fraud Investigation Officer</p> <p> </p> <p> </p> <p><span style="color:cornflowerblue"><strong>Job Summary:</strong></span></p> <p>The Fraud Investigation Officer (FIO) shall assist the Fraud Investigation Department Head in the management of fraud loss and the efficient and effective case resolution of fraud related customer complaints.</p> <p> </p> <p> </p> <p><span style="color:cornflowerblue"><strong>Duties and Responsibilities:</strong></span></p> <ul> <li>Investigates fraud incidents to determine root causes and points of failure as well as to establish the validity of fraud related customer claims.</li> <li>Resolves fraud-related disputes within the prescribed turn-around-time and in compliance with the set policies and procedures or rules set by regulatory bodies.</li> <li>Collaborates with internal and external parties to provide an effective resolution of customer complaints.</li> <li>Provides critical judgment when conducting investigation.</li> <li>Recommends and implements process improvement to improve fraud detection, prevention and recovery.</li> <li>Establishes good relationship with various Business Units, external anti-fraud working groups for sharing Industry information in managing and preventing fraud.</li> <li>Prepares and submits accurate and timely reports.</li> </ul> <p> </p> <p> </p> <p><span style="color:cornflowerblue"><strong>Qualifications:</strong></span></p> <ul> <li style="list-style-type:disc"> <p>Graduate of Business course or related courses.</p> </li> <li style="list-style-type:disc"> <p>Must have at least 1 year work experience of fraud investigation in the banking industry or at least 2 years in the non-banking industry.</p> </li> <li style="list-style-type:disc"> <p>Must have working knowledge on various banking products.</p> </li> <li style="list-style-type:disc"> <p>Must have good analytical skills.</p> </li> <li style="list-style-type:disc"> <p>Good Oral and written communication skills.</p> </li> <li style="list-style-type:disc"> <p>Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook, Access).</p> </li> <li style="list-style-type:disc"> <p>Must be willing to travel to do field work.</p> </li> <li style="list-style-type:disc"> <p>Must be willing to be assigned on shifting schedule, including graveyard shift, weekends, and holidays.</p> </li> <li style="list-style-type:disc"> <p>Must be willing to extend hours or report to work when required by the Business.</p> </li> <li style="list-style-type:disc"> <p>Must be willing to be reachable/contactable 24/7 by phone and/or e-mail. </p> </li> </ul> <p> </p> <p><span style="color:cornflowerblue"><strong>Other Details:</strong></span></p> <p><span><strong>Rank:</strong> Junior Officer</span></p> <p><span><strong>Unit:</strong> CBS - Credit Operations Group / Authorizations, Fraud, and Chargeback Department</span></p> <p><span><strong>Location:</strong> Ayala, Makati City </span></p>