Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Collections Associate Job Summary <ul> <li style="text-align:justify;line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">The jobholder performs collection activities for Personal Loans accounts. He/She is responsible for achieving set targets, meeting team standards, and complying with policies and procedures.</li> </ul> Specific Duties & Responsibilities <ul> <li style="line-height:normal;background-color:white;font-size:11.0pt;font-family:Calibri, sans-serif"> Communicate with customers/branch employees via phone, email, and other channels to collect payments and/or negotiate payment arrangement/plans. • Identify and prioritize high-risk accounts for immediate attention. • Partner with other Collections Associates/Specialists/Officers to develop and implement effective collection strategies to minimize losses. • Document all interactions with customers/branch employees, including payment arrangements and agreements. • Ensure compliance with regulatory requirements (e.g., BSP, Data Privacy). • Generate reports on collection activities, metrics, and outcomes. • Provide excellent customer service while maintaining a firm collections approach. • Prepare email/SMS templates and correspondences, ensuring accuracy and completeness. • Verify customer information and documentation. • Perform data entry, filing, and document management tasks. • Assist with customer inquiries and issue resolution. • Ensure compliance with company policies and regulatory requirements. • Provide administrative support to Collections Officers. </li> </ul> Qualifications: <ul> <li style="line-height:normal;font-size:11.0pt;font-family:Calibri, sans-serif">Bachelor’s degree holder from a reputable college/university</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">With at least one (1) year experience in the banking industry preferably on retail consumer loans for personal loans. Experience in collections is an advantage.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Ability to convey and explain information, opinions and arguments effectively. Understanding of correct grammar and usage</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">MS Word, Excel and Powerpoint (Intermediate)</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Willing to work overtime, work on a shifting schedule, on weekends and holidays.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;font-size:10.0pt;font-family:'Times New Roman', serif">Willing to work onsite 100%</li> </ul> Other Details: Rank: Rank and File Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division Location: Pasay City

CBS - COLLECTIONS ASSOCIATE (Pasay, Philippines) @ MBTCHCM

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