This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role Position Title: Head, Cards and Personal Loans Systems Department Job Summary: Works under the general direction & supervision of the Division Head. Manages the department’s personnel focusing on the support and maintenance of application in Production that have been transitioned from other IT Delivery units; from time to time, develop key initiatives to enhance application stability, or customer experience or improve business unit’s operational efficiency. Initiates and fosters effective liaisons with other ITG departments and divisions. Specific Duties & Responsibilities: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Monitors the closure of application incidents needing second-level support within established service level requirement and operational requests in coordination with the vendor, where applicable. </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Reviews and monitors problem resolution.</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Initiates maintenance of assigned application systems, where needed. </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">From time to time, identifies key initiatives to enhance application stability or customer experience or improve business unit’s operational efficiency</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Ensures that periodic analysis of recurring requests is done and reviews the recommendation for service catalog of recurring requests, if any. Reviews technical input, automation or procedures for the proposed service catalogue item for handled application. </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Manages requested service transition of application from other IT Delivery units. Monitors the completion of the transition done by other IT Delivery units.</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Reviews work output of the personnel assigned.</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Oversees completion and reviews the application section of the Technical Recovery Procedure of the supported application</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Monitors financial activities to ensure team compliance to budget parameters.</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Handles personnel management including recruitment, selection, supervision, disciplinary actions and performance appraisals. Prioritizes department workload in order to meet the division’s deliverables. Plan and monitor the development and training of staff to ensure adequate and current skill sets.</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Performs other related functions that may be assigned from time to time.</li> </ul> Qualifications: <ul style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Bachelor’s degree in Information Technology, Computer Science, Engineering, or any related field </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Master’s degree (optional but preferred for leadership roles)</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">At least 5–8 years of experience in IT application support, systems operations, or service delivery </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">At least 2–3 years in a supervisory or managerial role </li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Proven experience in: <ul style="list-style-type:circle;margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Incident and problem management (ITIL environment preferred)</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Application maintenance and production support</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Vendor and stakeholder management</li> <li style="margin:0.0in 0.0in 1.0E-4pt 0.0px;text-align:justify;font-size:11.0pt;font-family:'Book Antiqua', serif">Service transition or project handover</li> </ul> </li> </ul> Other Details: Rank: Junior Officer/Senior Officer Unit: Enterprise Services Sector / Information Technology Group / Service Management Division Location: Cebu – Fuente Osmena Center

HEAD, CARDS AND CONSUMER LOANS SYSTEMS DEPARTMENT (Taguig, Philippines) @ MBTCHCM

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